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  1. RHEL
  2. RHEL-38915

The insights-client-results.service going into failed state intermittently

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    • insights-client-3.2.8-1.el9
    • None
    • Moderate
    • rhel-sst-csi-client-tools
    • 26
    • None
    • None
    • Red Hat Enterprise Linux
    • None
    • None

      What were you trying to do that didn't work?

      The insights-client-results.service exit with 1/FAILURE on all RHEL 8 servers.

      ● insights-client-results.service - Check for insights from Red Hat Cloud Services
   Loaded: loaded (/usr/lib/systemd/system/insights-client-results.service; static; vendor preset: disabled)
   Active: failed (Result: exit-code) since Fri 2024-05-24 00:55:29 CEST; 10h ago
     Docs: man:insights-client(8)
  Process: 1304553 ExecStart=/usr/bin/insights-client --check-results (code=exited, status=1/FAILURE)
 Main PID: 1304553 (code=exited, status=1/FAILURE)May 24 00:54:54 test.example.local systemd[1]: Starting Check for insights from Red Hat Cloud Services...
May 24 00:55:28 test.example.local insights-client[1304578]: Error: failed to download advisor report.
May 24 00:55:29 test.example.local systemd[1]: insights-client-results.service: Main process exited, code=exited, status=1/FAILURE
May 24 00:55:29 test.example.local systemd[1]: insights-client-results.service: Failed with result 'exit-code'.
May 24 00:55:29 test.example.local systemd[1]: Failed to start Check for insights from Red Hat Cloud Services.

      In the insights-client.log:

      2024-05-24 00:55:24,855    DEBUG insights.client.connection:439 Debug Information:
HTTP Status Code: 504
2024-05-24 00:55:24,855    DEBUG insights.client.connection:440 HTTP Status Text: Gateway Time-out
...
2024-05-24 00:55:28,988  NETWORK insights.client.connection:179 HTTP Status: 504 Gateway Time-out
2024-05-24 00:55:28,989  NETWORK insights.client.connection:181 HTTP Response Text: <html><body><h1>504 Gateway Time-out</h1>
The server didn't respond in time.

      Please provide the package NVR for which bug is seen:

      insights-client-3.2.2-1.el8_9.noarch

      Core version: 3.3.23-1

      How reproducible:

      Intermittent

      Steps to reproduce

      1. Register Satellite 6.14 client with Insights
      2. Upload the insights data.

      Expected results

      The insights-client-results.service should be in a inactive state.

      Actual results

      The insights-client-results.service is in a failed state.

              mhorky@redhat.com Matyas Horky
              rhn-support-ngupta Nikhil Gupta
              CSI Client Tools Bugs Bot CSI Client Tools Bugs Bot
              Archana Pandey Archana Pandey
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                Created:
                Updated:
                Resolved: