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Type: Bug
Resolution: Cannot Reproduce
Priority: Undefined
Fix Version/s: None
Affects Version/s: rhel-6-els
Component/s: subscription-manager
Labels:
None

Regression:
None
Severity:
Important

AssignedTeam:
subs-client-tools

Story Points:
None
Blocked:
False
Ready:
False
Blocked Reason:

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Product Documentation Required:
None
Sprint:
None

Preliminary Testing:
None
Test Coverage:
None

ProdDocsReview-CCS:
Unspecified
ProdDocsReview-Dev:
Unspecified
ProdDocsReview-QE:
Unspecified

Experience:

PX Impact Score:
SFDC Cases Counter:
SFDC Cases Open:
SFDC Cases Links:

Planning:
None

What were you trying to do that didn't work?

I am unable to register my system using the steps here:

https://access.redhat.com/articles/cdn_modernization

Please provide the package NVR for which the bug is seen:

subscription-manager-1.20.10-8.el6.x86_64

How reproducible is this bug?:

every time

Steps to reproduce

r6 vm
subscription-manager clean

subscription-manager config \
    --server.hostname=subscription-legacy.rhsm.redhat.com \
    --rhsm.baseurl=https://cdn-legacy.redhat.com

```
subscription-manager register
```

Actual results

[root@r6 ~]# subscription-manager register
Registering to: subscription-legacy.rhsm.redhat.com:443/subscription
Username: rhn-support-jcastran
Password:
The system has been registered with ID: 369947d7-2aa8-4597-a786-d69670a1e696
The registered system name is: r6
Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.

from /var/log/rhsm/rhsm.log

2025-10-09 16:00:29,909 [INFO] subscription-manager:3845:MainThread @managercli.py:452 - X-Correlation-ID: b6ab441433974705aa02b3389af9596d
2025-10-09 16:00:29,909 [INFO] subscription-manager:3845:MainThread @managercli.py:341 - Client Versions: {'subscription-manager': '1.20.10-7.el6'}
2025-10-09 16:00:29,910 [INFO] subscription-manager:3845:MainThread @connection.py:868 - Connection built: host=subscription-legacy.rhsm.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2025-10-09 16:00:29,910 [INFO] subscription-manager:3845:MainThread @connection.py:868 - Connection built: host=subscription-legacy.rhsm.redhat.com port=443 handler=/subscription auth=none
2025-10-09 16:00:29,910 [INFO] subscription-manager:3845:MainThread @managercli.py:341 - Client Versions: {'subscription-manager': '1.20.10-7.el6'}
2025-10-09 16:00:29,925 [INFO] subscription-manager:3845:MainThread @managercli.py:317 - Consumer Identity name=r6 uuid=55ed6ee3-6229-4753-8a01-d6c29a51056f
2025-10-09 16:00:34,571 [INFO] subscription-manager:3850:MainThread @managercli.py:452 - X-Correlation-ID: 53343910de70470a91f3896ee13df332
2025-10-09 16:00:34,572 [INFO] subscription-manager:3850:MainThread @managercli.py:341 - Client Versions: {'subscription-manager': '1.20.10-7.el6'}
2025-10-09 16:00:34,573 [INFO] subscription-manager:3850:MainThread @managerlib.py:869 - Cleaned local data
2025-10-09 16:00:36,428 [INFO] rhsmd:3861:MainThread @rhsmd:279 - rhsmd started
2025-10-09 16:00:36,484 [INFO] subscription-manager:3855:MainThread @managercli.py:452 - X-Correlation-ID: 2645be17d5034730a248be73d48afd5c
2025-10-09 16:00:36,485 [INFO] subscription-manager:3855:MainThread @managercli.py:341 - Client Versions: {'subscription-manager': '1.20.10-7.el6'}
2025-10-09 16:00:36,485 [INFO] subscription-manager:3855:MainThread @connection.py:868 - Connection built: host=subscription-legacy.rhsm.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2025-10-09 16:00:36,486 [INFO] subscription-manager:3855:MainThread @connection.py:868 - Connection built: host=subscription-legacy.rhsm.redhat.com port=443 handler=/subscription auth=none
2025-10-09 16:00:36,486 [INFO] subscription-manager:3855:MainThread @managercli.py:341 - Client Versions: {'subscription-manager': '1.20.10-7.el6'}
2025-10-09 16:00:36,499 [INFO] subscription-manager:3855:MainThread @managercli.py:317 - Consumer Identity name=None uuid=None
2025-10-09 16:00:36,501 [INFO] subscription-manager:3855:MainThread @managercli.py:317 - Consumer Identity name=None uuid=None
2025-10-09 16:00:41,470 [INFO] subscription-manager:3855:MainThread @connection.py:868 - Connection built: host=subscription-legacy.rhsm.redhat.com port=443 handler=/subscription auth=basic username=rhn-support-jcastran
2025-10-09 16:00:42,722 [INFO] subscription-manager:3855:MainThread @connection.py:586 - Response: status=200, requestUuid=51b31e3b-5662-411b-ae57-5ea94ced9981, request="GET /subscription/users/rhn-support-jcastran/owners"
2025-10-09 16:00:43,091 [INFO] subscription-manager:3855:MainThread @connection.py:586 - Response: status=200, request="GET /subscription/"
2025-10-09 16:00:43,229 [INFO] subscription-manager:3855:MainThread @dmiinfo.py:75 - Using dmidecode dump file: /dev/mem
2025-10-09 16:00:48,288 [INFO] subscription-manager:3855:MainThread @connection.py:586 - Response: status=200, requestUuid=525d5dad-3bda-463f-8f62-c7afb6cf827b, request="POST /subscription/consumers?owner=1979710"
2025-10-09 16:00:48,293 [INFO] subscription-manager:3855:MainThread @managerlib.py:71 - Consumer created: r6 (369947d7-2aa8-4597-a786-d69670a1e696)
2025-10-09 16:00:48,296 [INFO] subscription-manager:3855:MainThread @connection.py:868 - Connection built: host=subscription-legacy.rhsm.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2025-10-09 16:00:48,592 [INFO] subscription-manager:3855:MainThread @connection.py:586 - Response: status=200, request="GET /subscription/"
2025-10-09 16:00:48,880 [INFO] subscription-manager:3855:MainThread @connection.py:586 - Response: status=200, request="GET /subscription/status"
2025-10-09 16:00:48,881 [INFO] subscription-manager:3855:MainThread @managercli.py:352 - Server Versions: {'rules-version': u'5.44', 'candlepin': u'4.6.2-3', 'server-type': u'Red Hat Subscription Management'}
2025-10-09 16:00:49,172 [INFO] subscription-manager:3855:MainThread @connection.py:586 - Response: status=200, request="GET /subscription/"
2025-10-09 16:00:49,919 [INFO] subscription-manager:3855:MainThread @connection.py:586 - Response: status=403, request="PUT /subscription/consumers/369947d7-2aa8-4597-a786-d69670a1e696/packages"
2025-10-09 16:00:49,920 [ERROR] subscription-manager:3855:MainThread @cache.py:181 - Error updating system data on the server
2025-10-09 16:00:49,920 [ERROR] subscription-manager:3855:MainThread @cache.py:182 - Server error attempting a PUT to /subscription/consumers/369947d7-2aa8-4597-a786-d69670a1e696/packages returned status 403
Forbidden: Invalid credentials for request.
Traceback (most recent call last):
  File "/usr/lib64/python2.6/site-packages/subscription_manager/cache.py", line 173, in update_check
    self._sync_with_server(uep, consumer_uuid)
  File "/usr/lib64/python2.6/site-packages/subscription_manager/cache.py", line 430, in _sync_with_server
    self.current_profile.collect())
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 1093, in updatePackageProfile
    ret = self.conn.request_put(method, pkg_dicts)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 699, in request_put
    return self._request("PUT", method, params, headers=headers)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 716, in _request
    info=info, headers=headers)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 595, in _request
    self.validateResponse(result, request_type, handler)
  File "/usr/lib64/python2.6/site-packages/rhsm/connection.py", line 668, in validateResponse
    handler=handler)
ForbiddenException: Server error attempting a PUT to /subscription/consumers/369947d7-2aa8-4597-a786-d69670a1e696/packages returned status 403
Forbidden: Invalid credentials for request.
2025-10-09 16:00:49,922 [ERROR] subscription-manager:3855:MainThread @managercli.py:181 - exception caught in subscription-manager
2025-10-09 16:00:49,922 [ERROR] subscription-manager:3855:MainThread @managercli.py:182 - Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.
Traceback (most recent call last):
  File "/usr/sbin/subscription-manager", line 96, in <module>
    sys.exit(abs(main() or 0))
  File "/usr/sbin/subscription-manager", line 87, in main
    return managercli.ManagerCLI().main()
  File "/usr/lib64/python2.6/site-packages/subscription_manager/managercli.py", line 2623, in main
    ret = CLI.main(self)
  File "/usr/lib64/python2.6/site-packages/subscription_manager/cli.py", line 181, in main
    return cmd.main()
  File "/usr/lib64/python2.6/site-packages/subscription_manager/managercli.py", line 496, in main
    return_code = self._do_command()
  File "/usr/lib64/python2.6/site-packages/subscription_manager/managercli.py", line 1149, in _do_command
    profile_mgr.update_check(self.cp, consumer['uuid'], True)
  File "/usr/lib64/python2.6/site-packages/subscription_manager/cache.py", line 418, in update_check
    return CacheManager.update_check(self, uep, consumer_uuid, force)
  File "/usr/lib64/python2.6/site-packages/subscription_manager/cache.py", line 183, in update_check
    raise Exception(_("Error updating system data on the server, see /var/log/rhsm/rhsm.log "
Exception: Error updating system data on the server, see /var/log/rhsm/rhsm.log for more details.

Details

Description

What were you trying to do that didn't work?

Please provide the package NVR for which the bug is seen:

How reproducible is this bug?:

Steps to reproduce

Actual results

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