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Bug
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Resolution: Unresolved
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Minor
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None
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rhel-9.6
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None
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No
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None
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rhel-sst-cee-supportability
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None
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False
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False
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None
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Red Hat Enterprise Linux
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None
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None
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None
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Unspecified
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Unspecified
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Unspecified
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All
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None
OS: RHEL9
sos: sos-4.9.2-1.el9_6.noarch
Symptom:
A RHEL9 server with rhsm.service disabled because the server can not connect to The Internet. When I run sos to collect data, it execute the rhsm.service.
This symptom is reproduced 100% with following steps.
(1) disable rhsm.service
- systemctl stop rhsm.service.
(2) Execute sos
- sos report
(3) After sosreport finish, confirm the rhsm.service is not running.
- # systemctl status rhsm.service
Expected Result.
rhsm.service is NOT running after the sosreport execution.
Actual Result.
rhsm.service is running after the sosreport execution.
(4) Workaround
mask rhsm.service becore sosreport execution.
(5) Impact.
If rhsm.service is enabled with no-internet-connection environment,
it generated error messages.
So the sosreport should not execute rhsm.service it if is stopped.
If sosreport really needs to execute rhsm.service, then sosreport
should stop the service before finiish its work.
(6) Additional information.
This symptom reproduce on RHEL8, 9, 10.