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  1. RHEL
  2. RHEL-110665

graphics acceleration crash after updating to mesa-libEGL-24.2.8-2.el9_6 from mesa-libEGL-24.1.2-3.el9

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Undefined Undefined
    • None
    • rhel-9.6
    • mesa-libGLU
    • No
    • Moderate
    • Customer Facing, Customer Reported
    • rhel-gpuaccelerators-gpu
    • None
    • False
    • False
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    • Unspecified
    • Unspecified
    • Unspecified
    • x86_64
    • None

      What were you trying to do that didn't work?

      • Log in to /use the GUI

      What is the impact of this issue to you?

      • graphics unstable
      • frequent hangs and crashes

      Please provide the package NVR for which the bug is seen:

      • mesa-libEGL-24.2.8-2.el9_6

      How reproducible is this bug?:

      • 100% by customer (support does not have identical hardware)
      • Intel Corporation Raptor Lake-S GT1 [UHD Graphics 770]
      • Dell Precision 3680 (https://catalog.redhat.com/en/hardware/system/detail/251877#certifications)
      • customer confirmed downgrading package to mesa-libEGL-24.1.2-3.el9 immediately works around the issue
      • customer also stated that setting
        env GDK_BACKEND=x11 gnome-terminal
        

        works around the issue, but only for gnome-terminal. Other applications still make the GUI freeze or crash. Sometimes just logging in to the GUI is enough to make it crash.

      Steps to reproduce

      1. Update to the mesa-libEGL-24.2.8-2.el9_6 package 9 (full update to 9.6)
      2. observe that graphical environment becomes unstable (crash on login, freezes when running applications, etc)

      Expected results

      • Normal function

      Actual results

      • Freezes and crashes
      • Unable to use machine normally

              rh-ee-jexposit Jose Exposito Quintana
              rhn-support-jwright Joe Wright
              Jose Exposito Quintana Jose Exposito Quintana
              Peter Kopec Peter Kopec
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              1 Vote for this issue
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                Created:
                Updated: