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Bug
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Resolution: Unresolved
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Undefined
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None
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rhel-9.6
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No
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Moderate
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Customer Facing, Customer Reported
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rhel-gpuaccelerators-gpu
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None
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False
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False
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None
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None
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None
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None
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Unspecified
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Unspecified
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Unspecified
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x86_64
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None
What were you trying to do that didn't work?
- Log in to /use the GUI
What is the impact of this issue to you?
- graphics unstable
- frequent hangs and crashes
Please provide the package NVR for which the bug is seen:
- mesa-libEGL-24.2.8-2.el9_6
How reproducible is this bug?:
- 100% by customer (support does not have identical hardware)
- Intel Corporation Raptor Lake-S GT1 [UHD Graphics 770]
- Dell Precision 3680 (https://catalog.redhat.com/en/hardware/system/detail/251877#certifications)
- customer confirmed downgrading package to mesa-libEGL-24.1.2-3.el9 immediately works around the issue
- customer also stated that setting
env GDK_BACKEND=x11 gnome-terminal
works around the issue, but only for gnome-terminal. Other applications still make the GUI freeze or crash. Sometimes just logging in to the GUI is enough to make it crash.
Steps to reproduce
- Update to the mesa-libEGL-24.2.8-2.el9_6 package 9 (full update to 9.6)
- observe that graphical environment becomes unstable (crash on login, freezes when running applications, etc)
Expected results
- Normal function
Actual results
- Freezes and crashes
- Unable to use machine normally