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  1. Red Hat Developer Hub Bugs
  2. RHDHBUGS-532

Workflow Shows as "Unavailable" in RHDH 1.5 Orchestrator UI

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      This is a high severity customer support case.


      Components:
      Orchestrator 1.5
      SonataFlow Workflow Deployment

      Environment
      RHDH Version: 1.5
      Orchestrator Plug-in Version: 1.5
      OpenShift Version: Red Hat OpenShift Container Platform
      RHDH deployed in rhtap namespace.
      ArgoCD deployed in rhtap namespace.
      SonataFlow workflows deployed in openshift-serverless-logic namespace.
      Data Index Service and Jobs Service deployed in sonataflow-infra namespace.

      Serverless Logic Operator running in openshift-serverless-logic.
      Data Index Service (sonataflow-platform-data-index-service) and Jobs Service (sonataflow-platform-jobs-service) running in sonataflow-infra.

      I have deployed a simple workflow, and the template successfully executed, and the ArgoCD Application in the rhtap namespace shows as Synced and Healthy. but Am seeing below error:

      Error
      Error

      Message
      Workflow service "helloworld3" not available at the moment

      Stack Trace
      Error: Workflow service "helloworld3" not available at the moment
      at d (https://devex.prism-np.dst.ibm.com/api/scalprum/red-hat-developer-hub.backstage-plugin-orchestrator/static/exposed-OrchestratorPlugin.740f4071.chunk.js:1:11321)
      at u.getWorkflowOverview (https://devex.prism-np.dst.ibm.com/api/scalprum/red-hat-developer-hub.backstage-plugin-orchestrator/static/exposed-OrchestratorPlugin.740f4071.chunk.js:1:13616)

      Pods in sonataflow-infra:
      oc get pods -n sonataflow-infra
      NAME READY STATUS RESTARTS AGE
      sonataflow-platform-data-index-service-6f5b66694-b45v8 1/1 Running 0 9h
      sonataflow-platform-jobs-service-74c78bd475-2kstm 1/1 Running 0 9h
      sonataflow-psql-postgresql-868d69bd4f-zg69s 1/1 Running 0 21h

      Pods in openshift-serverless-logic:
      oc get po -n openshift-serverless-logic
      NAME READY STATUS RESTARTS AGE
      logic-operator-rhel8-controller-manager-78f44996c4-vk6pm 2/2 Running 0 9h

      Argocd shows:
      oc get application helloworld1-app-of-apps -n rhtap
      NAME SYNC STATUS HEALTH STATUS
      helloworld1-app-of-apps Synced Healthy

      Please let me know if any details required and also schedule a call if possible to close this ASAP, as this is a very urgent requirement.

      Describe the impact to you or the business
      This is a urgent requirement for non prod environment and need help.

              rh-ee-gfarache Gabriel Farache
              rhn-support-dboeren David Boeren
              RHIDP - Plugins
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                Created:
                Updated:
                Resolved: