Description of problem:

Here are some suggestions for the incidents / tickets table to make it more "user friendly" for the daily usage.

I've created also this upstream issue: https://github.com/backstage/community-plugins/issues/5267

Prerequisites (if any, like setup, operators/versions):

Steps to Reproduce

1. Create a test instance via the ServiceNow Developer Portal: https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/new_to_servicenow/app_store_learnv2_buildmyfirstapp_washingtondc_personal_developer_instances
2. Installed and configured the ServiceNow plugin and catalog entity to see a list of tickets

Actual results:

1. The table shows the oldest tickets first
2. And it shows also all the resolved and closed tickets

Expected results:

1. Latest tickets should be shown on top
2. Resolved or closed tickets should be ignored by default

Reproducibility (Always/Intermittent/Only Once):

Always

Build Details:

ServiceNow Plugin 1.0 - 1.1 (at least)

Additional info (Such as Logs, Screenshots, etc):