Review the CRCPLAN parent feature for additional context, including the feature overview, goals, user stories and use cases, acceptance criteria, designs, dependencies, risks, assumptions, pending questions and documentation callouts.

Summary and goal

Enables the Kessel team to take full operational ownership of our services under the self-sre initiative. We are moving from a shared support model to a dedicated "on-call" structure.

Migration guide: https://docs.google.com/document/d/11sF48rQh8IF5x6S0ehbY5KY43b33KIokhY4nbNdoa5I/edit?tab=t.0#heading=h.48gmm8qtpswy

Acceptance Criteria 

1. Kessel team can self-service cluster of infrastructure admin needs
2. Kessel SM process is enhanced to utilize pagerduty alerting during business hours

Checklist

Open Questions

Capture any open questions and resolutions related to the epic goal or acceptance criteria. Add any additional details, questions or decisions that need to be made or addressed.