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Story
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Resolution: Unresolved
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Normal
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None
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None
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3
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False
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False
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Unset
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None
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Cloud-Connector does not know the org-id/account number for the connections based on the messages it receives from the mqtt broker. As a result, cloud-connector takes the client-id (which it grabs from the topic metadata on the mqtt message) and asks 3scale (3scale -> BOP -> IT service) to resolve the client-id to an org-id/account number.
This lookup call can fail. We need to create an alert that gets triggered on an increasing number of failures. Some failures are expected.