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Story
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Resolution: Unresolved
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Major
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None
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None
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Future Sustainability
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3
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False
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False
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None
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None
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While working on incident https://web-rca.devshift.net/incident/ITN-2024-00241 we wanted to start working on a RCA doc while working on the incident, as it was quite complex and waiting for it to resolve to start would lose a lot of context.
As it's not possible to add a new RCA document to an ongoing incident, we had to:
- Resolve the incident.
- Add the RCA doc.
- Reopen the incident.
- Keep a link to the doc, as it got unlinked.
As an SRE engineer I would like to be able to work on the RCA doc without having to resolve the incident first, but alongside it.
Optimally - working on the doc would not prevent it from syncing new events into the document.
- is related to
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RHCLOUD-38751 [WebRCA] Do not auto-create debrief doc
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- Closed
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