Goal

• Track engineer / SRE contributors to incidents

Why is this important?

• To be able to tell who was actively involved in the incident resolution without having to either:

• • Be present in the web-rca bridge for the whole duration of the incident
  • Scour the incident slack channel for people contributing to the root causing and/or solution
  • Track all the associated Jira links in the incident
  • Go around asking the participating people
• The current fields only represent who is currently on the role and provide very little insight that is useful in retrospective action
• To be able to go back and find the correct stakeholders who might be able to provide additional detail to the incident should a similar occur.

Scenarios

1. In the incident detail, I want to see who has been involved in the active troubleshooting, identification of impact and solution coding.
2. In the incident search I want to be able to find the incidents a Red Hat employee contributed to

Acceptance Criteria

• RCA details has a new "Contributors" field that is a list of Red Hat employees that have actively participated in the solution
•  A new filter in the search exists to find all the incidents in which somebody is involved.

Dependencies (internal and external)

1. Red Hat employee ids

Out of scope:

1. Automating populating contributors from filed issues. We can leave that as a future Epic