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  1. Hybrid Cloud Console
  2. RHCLOUD-28172

Enhance Integrations setup wizard to point to supporting documentation

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      When setting up an integration, this can be a bit of a daunting task for someone not too familiar with this process. Today we offer various options (EDA, Google Chat, Splunk, ServiceNow etc) in which the "Add Integration" wizard changes the value of what is being added but provides minimal context behind those fields and nowhere to go for further information. If I as a user, become confused with what is being asked, I am most likely going to abandon the process altogether.

       

      The ask here is to evaluate the current "Add Integration" process to provide additional details to the user to help guide them toward a successful setup for each of these types.

      An example is: When I select ServiceNow, don't just change the fields on me, but also offer a link to guidance (of hover over help bubbles) that provides more details or points to a resource that tells me a bit more about this integration and what I may need to get going.

      • Where would I find the endpoint URL?
      • Why do I care about Enable SSL verification being checked or not?
      • Where do I go for this secret token? 
      • What are extras?

      Providing this level of detail or supporting artifacts that are easy to find while in the setup process aims to lower the barrier to a successful setup. 

              rhn-support-jhatcher Jessica Hatcher
              rhn-support-robwilli Rob Williams
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