Activity

Finalize SLOs, SLIs, and an SLA (standard SLA 99.95% for GA services is included in the appendix 4 and the service definition for external customers). This activity (defining SLOs, SLIs, SLAs) will start in the initial phases of delivering the service and will continue to be iterated throughout the delivery phase. Engineering, PM and SRE should collaborate on this task.

If I don't complete this task, what is the risk

You MUST complete this task before launching a commercially available service. Without the definition of SLO/SLI/SLA and agreement of same with SRE, onboarding cannot be finalized

For more information see relevant section in: https://docs.google.com/document/d/1XEjaJcSWFgA6nJlJFzucxOgN1kyg1QhYQQfPzOGB9k0/edit?usp=sharing

Official Deliverable:  Documented SLOs, SLIs and SLAs

Best Practices/Guidelines This SLO evaluator: https://github.com/mmazur/slo-evaluator/

Examples:

• RHOAM: https://docs.google.com/spreadsheets/d/1xqMyunLN1rccyOEKCMc6LcwMUQC-KkbH4r8zLW-95P4/edit#gid=2035812480
• RHODS: https://docs.google.com/document/d/1YsVYg5ZIdLYBKLxU4iEpt4e_KykE8C8nJD2SEFg52eY/edit#heading=h.ladzjqxgg5eo 

Primary Area: Eng, SRE, PM

Definition of Done:  Documented SLOs, SLIs and SLAs, and sign-offs from stakeholders.

Before you close

• Update the Jira with links to documented SLOs/SLIs/SLAs
• Confirm agreement with SRE/Eng/PM
• Provide details of any accepted risks at sign off