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  1. Hybrid Cloud Console
  2. RHCLOUD-21247

[Shepherd]"Access Denied - you don't have permissions to access" everywhere on console.redhat

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    • Platform-Infra Sprint 52, Platform-Infra Sprint 53, Platform Pipeline Sprint 52

      Wednesday 9/14 ~1:35 PM EST, I was navigating around in Insights when suddenly I received the following error all throughout Insights & the console.redhat page preventing any access:

       

      Access Denied

      You don't have permission to access "https://console.redhat.com/ on this server.

      Reference # 18.5f36e68.1663177154.45692977

       

      I was locked out of our product & the console for about 5 minutes until it self-resolved. Ryan Long mentioned that this is an error from the Web Application Firewall (DDOS protection with Akamai). I would like to verify that there is not an underlying problem here that customers or Red Hatter's will also find themselves locked out.

              rh-ee-jorringe Justin Orringer
              rhn-support-robwilli Rob Williams
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