Uploaded image for project: 'Hybrid Cloud Console'
  1. Hybrid Cloud Console
  2. RHCLOUD-21184

Enhance Monitoring for 5xx API errors

XMLWordPrintable

    • Enhance Monitoring for 5xx API errors
    • False
    • Hide

      None

      Show
      None
    • False
    • Unset
    • Done
    • 0% To Do, 0% In Progress, 100% Done

      Enhance the metrics collected by 3Scale Gateway to help with proactive alerting when our customers encounter Ui and API errors:

      '"Something went wrong" error page vs the intended
      page being loaded. In each instance this is typically reported to us
      by a case or a ping, which we didn't seem to be aware of on our end
      prior, we address the problem and then move on.

      Overall I would hope/expect that within our applications, our
      customers don't encounter this error all the often, so that leads me
      to believe (naively) these should be able to be detected . As the
      product team for [App Name Here] is there any alerting or monitoring
      that would tell me that there's been an increase (or more than
      normal over a timeframe) of these types of errors detected on my
      /app/* URL? '

       

      Suggested enhancements:

      (1) Add a dashboard to show 5xx and 4xx errors by application. 

      (2) Add org IDs to 3scale to track errors by customer.

      (3) Review historical data for 5xx errors and add alerts as appropriate.

              Unassigned Unassigned
              rhn-support-lphiri Lindani Phiri
              Chris Duryee, Keith Walsh
              Votes:
              0 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: