1. Proposed title of this feature request

OCP installations should include registry.redhat.io/rhel9/support-tools:latest by default

2. What is the nature and description of the request?

Disconnected installations (and all installations presently of openshift) do not currently include the image: `registry.redhat.io/rhel9/support-tools:latest` at install time, requiring customers to pull the image from external repositories when data collection (sos-report) or similar is required for troubleshooting purposes during an outage/case support. This means that all nodes experiencing issues (including network outages) will first have to pull an image from an external source which may not be accessible due to the nature of the problem. This means that we first have to resolve the missing image issue (importing the file from external sources might be exceedingly difficult in disconnected environments or disallowed by security protocols) which means that we are deprived of necessary data during triage that can extend a support case timeframe artificially by several hours. This is an enormous opportunity/time-save to have the image pre-loaded (or at the very least, customers advised at install time, that this image is required for support). 

3. Why does the customer need this? (List the business requirements here)

See above - largely comes down to time save during triage and outage scenarios where nodes cannot pull external images but sosreports are required to diagnose issues. Necessary also for network troubleshooting including tcpdumps if debug pods are unavailable, and obviously for pulling sosreports the toolbox container is required. 

4. List any affected packages or components.

https://catalog.redhat.com/software/containers/rhel9/support-tools/615be213075b022acc111bf9?q=support%20tools&architecture=amd64&image=675fcac94799e11a76f31765&container-tabs=gti

registry.redhat.io/rhel9/support-tools:latest

The ask for this RFE is to consider either baking this image into our default image pull for nodes to be made available immediately (which can be updated again when toolbox is called, checks for a newer version - but if networking is down will use the existing image bundle), or, barring an update to our default image pull list, an update to our documentation for disconnected environments and all other install types advising that this optional image is necessary for sosreport collection and network diagnostics and should be pulled proactively before problems emerge that require it. 

We use the toolbox image and sosreport pulls in 90% of all case support, and delays in being able to generate this are at least partially responsible for delayed support delivery.