CUSTOMER PROBLEM

Customers would like ACS to integrate with ServiceNow to manage workflows related to policy violations there. 

USERS

This section should specify the intended user of the set of features specified in this epic and should link out to this page for a description of personas

1. ServiceNow" refers to a few different offerings from SN. The request here is for integration to their "Events" tool: https://www.servicenow.com/products/event-management.html

        The current documentation refers to the ServiceNow integration for "incidents" which is a different service. More docs on SN events:

https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/event-management/concept/c_EMWhatCanItMonitor.html

Customer requirement: the model of "events" fits appropriately with ACS' event-driven violations approach. Sending ACS violations to SN incidents creates a large volume of tickets.

ACCEPTANCE CRITERIA

• CI - MUST be running successfully with tests automated
• Release Technical Enablement - Provide necessary release enablement details and documents.
• ...