1. Proposed title of this feature request

• Customers Allowed to Change Limited Support Status Manually after Confirming Changes in Environment

2. What is the nature and description of the request?

• The process of getting a cluster out of Limited Support status is time-consuming for the customer, as it is not a process that can be manually changed or checked on the customer end. What is meant by this is that when a service log is sent to the customer explaining that the cluster is in a Limited Support status due to some kind of change on the customer end, they have to create a ticket with RH to discuss the details in the service log, make a change, and then request RH to have SRE check to confirm the issue is resolved, then have SRE remove the flag for Limited Support. If their change does not resolve the issue, they have to be informed and then make another change.
  This starts the process over again until the issue is resolved. This is a very time-consuming process that can have major business impact.
• The request is to have this process be more controllable from the customer perspective. Can a "refresh" option in OCM be made available that forces whatever stuck process on the SRE side to be re-attempted and, if successful, provide a confirmation to the customer and automatically remove the Limited Support flag for the cluster? Alternatively, can a healthcheck be scheduled hourly to address the same need?
• This way, the customer can make a necessary change without engaging RH Support and have the flag removed through a more automated process, that also does not need to involve the SRE team. Currently, this process involves many steps, and engages two different support teams. An automated process, or the ability for the customer to manually force a check, would solve many problems regarding time to resolve the issue for the customer, and would not pull the support teams away from other issues.

3. Why does the customer need this? (List the business requirements here)

• Current process is very time-consuming and requires engagement with RH to resolve the Limited Support status. Any ability to remove this need would be more beneficial to the customer, as it saves time and resources, and allows the customer to focus more on their jobs instead of a slower engagement across the relevant teams with RH support.

4. List any affected packages or components.

• None