The customer referred to the backup and recovery documentation and found that the command pod name provided when backing up the database was incorrect. Reference Documentation https://docs.redhat.com/en/documentation/red_hat_quay/3.14/html/red_hat_quay_operator_features/backing-up-and-restoring-intro#adding-keys-postgresql-database The correct command is to enter the quay database pod, not the quay-app pod