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  1. OpenShift Service Mesh
  2. OSSM-4144

Traces are not generating

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    • Icon: Ticket Ticket
    • Resolution: Won't Do
    • Icon: Major Major
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    • OSSM 2.3.3
    • Customer Impact, Maistra
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      The customer has 4 SMCPs installed and for one SMCP the traces are not generating.

      The SMCP having the issue is installed in  "gfor-core-istio" NS.
      Gateway & VS Namespace: pruebashttps-gfor-gateway

      Service mesh must-gather: https://attachments.access.redhat.com/hydra/rest/cases/03479115/attachments/56d48b7b-07e4-4a9b-b37a-df5fbf4cdbcf?usePresignedUrl=true

      Below are the operator versions:

      $ oc get csv 
      NAME                                           DISPLAY                                          VERSION                 REPLACES                                       PHASE
      devworkspace-operator.v0.19.1-0.1682321189.p   DevWorkspace Operator                            0.19.1+0.1682321189.p   devworkspace-operator.v0.18.1-0.1675929565.p   Succeeded
      dynatrace-operator.v0.11.2                     Dynatrace Operator                               0.11.2                  dynatrace-operator.v0.11.1                     Succeeded
      elasticsearch-operator.v5.6.5                  OpenShift Elasticsearch Operator                 5.6.5                   elasticsearch-operator.v5.6.4                  Succeeded
      ibm-automation-core.v1.3.13                    IBM Automation Foundation Core                   1.3.13                  ibm-automation-core.v1.3.8                     Succeeded
      ibm-common-service-operator.v3.19.11           IBM Cloud Pak foundational services              3.19.11                 ibm-common-service-operator.v3.19.3            Succeeded
      ibm-eventstreams.v3.1.6                        IBM Event Streams                                3.1.6                   ibm-eventstreams.v3.0.5                        Succeeded
      ibm-integration-platform-navigator.v6.0.9      IBM Cloud Pak for Integration                    6.0.9                   ibm-integration-platform-navigator.v5.3.2      Succeeded
      jaeger-operator.v1.42.0-5                      Red Hat OpenShift distributed tracing platform   1.42.0-5                jaeger-operator.v1.39.0-3                      Succeeded
      kiali-operator.v1.57.7                         Kiali Operator                                   1.57.7                  kiali-operator.v1.57.6                         Succeeded
      servicemeshoperator.v2.3.3                     Red Hat OpenShift Service Mesh                   2.3.3-0                 servicemeshoperator.v2.3.2                     Succeeded
      web-terminal.v1.5.1-0.1661829403.p             Web Terminal                                     1.5.1+0.1661829403.p    web-terminal.v1.5.0-0.1657724953.p             Succeeded 

       

       

            jewertow@redhat.com Jacek Ewertowski
            rhn-support-akumawat Akshit Kumawat
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              Created:
              Updated:
              Resolved: