Outcome Overview

As a cloud infrastructure administrator responsible for Day2 operations, I want streamlined and modernized processes for managing and maintaining RHOSO deployments on OpenShift, ensuring efficient resource utilization and scalability, so that I can meet evolving business needs seamlessly.

Why it Matters:

Efficient Day2 operations are crucial for ensuring the smooth functioning and scalability of RHOSO deployments. Modernizing these processes aligns with the market demand for agile and adaptable cloud solutions, enhancing competitiveness and meeting customer expectations.
 
Success Criteria

What is the success criteria for this strategic outcome?  Avoid listing Features or Initiatives and instead describe "what must be true" for the outcome to be considered delivered.

Reduction in operational costs associated with managing RHOSO deployments
Increase in system uptime and availability of RHOSO services.
Reduction in the number and duration of service disruptions or outages
Increase in the frequency of successful deployments and updates due to streamlined processes
Percentage reduction in manual intervention required for Day2 operations tasks
Decrease in the time taken to scale, update and upgrade RHOSO environments

Expected Results (what, how, when)

What incremental impact do you expect to create toward the company's Strategic Goals by delivering this outcome?  (possible examples:  unblocking sales, shifts in product metrics, etc. + provide links to metrics that will be used post-completion for review & pivot decisions). {}For each expected result, list what you will measure and when you will measure it (ex. provide links to existing information or metrics that will be used post-completion for review and specify when you will review the measurement such as 60 days after the work is complete)

Increased agility and scalability in managing RHOSO deployments.
Enhanced resource utilization and cost efficiency through automated optimization.
Improved reliability and performance through streamlined Day2 operations processes.

Additional/tangential areas for future development (TBK):

Exploring AI-driven insights for predictive maintenance and proactive issue resolution in Day2 operations.
Investigating self-healing mechanisms to further automate and enhance RHOSO resilience and reliability.

Post Completion Review – Actual Results

Retention: Ensuring existing RHOSO users remain satisfied and continue to expand their usage.
Growth: Attracting new users to RHOSO by showcasing its modernized Day2 operations capabilities.