Outcome Overview

This is a placeholder Outcome for all the OCP Update enhancements for improving customer experience which are not previously covered. 

Once all Features and/or Initiatives in this Outcome are complete, what tangible, incremental, and (ideally) measurable movement will be made toward the company's Strategic Goal(s)?

Success Criteria

What is the success criteria for this strategic outcome?  Avoid listing Features or Initiatives and instead describe "what must be true" for the outcome to be considered delivered.

Expected Results (what, how, when)

What incremental impact do you expect to create toward the company's Strategic Goals by delivering this outcome?  (possible examples:  unblocking sales, shifts in product metrics, etc. {} provide links to metrics that will be used post-completion for review & pivot decisions). {}For each expected result, list +what you will measure and when you will measure it (ex. provide links to existing information or metrics that will be used post-completion for review and specify when you will review the measurement such as 60 days after the work is complete)

Post Completion Review - Actual Results

After completing the work (as determined by the "when" in Expected Results above), list the actual results observed / measured during Post Completion review(s).