Customer is trying to add a new worker and it is stuck in Joined stage.

omc get agents -A
NAMESPACE NAME CLUSTER APPROVED ROLE STAGE HOSTNAME REQUESTED HOSTNAME
baremetal-inventory 00254e9f-7b05-07d7-2d2d-53df07db76c5 hc3-pr-pi true worker Done nykpsr000012663.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012663.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 36ffd252-0540-e2b9-e214-6a200f8073b9 hc1-pr-pi true worker Done nykpsr000012657.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012657.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 3746429e-9c48-fab7-2ae7-c31b7532ff14 hc2-pr-pi true worker Done nykpsr000012662.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012662.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 3e41f6db-9d0a-07b8-735d-7661020bbe48 hc1-pr-pi true worker Done nykpsr000012649.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012649.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 401c19c8-ea2f-1617-9016-10f8eccbe3dd hc3-pr-pi true worker Done nykpsr000012660.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012660.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 58be871b-481f-8a1e-4d6b-bd2eb46c3609 hc1-pr-pi true worker Done nykpsr000012652.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012652.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 73f91508-aec1-dd05-c645-2c6ce5133a0d hc2-pr-pi true worker Done nykpsr000012661.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012661.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 77bb7a66-73e0-a5a0-5fa1-a2cce6aace34 hc3-pr-pi true worker Done nykpsr000012654.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012654.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 7c177f40-961b-5908-8716-96b608e4aeca hc3-pr-pi true worker Done nykpsr000012655.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012655.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 7d52f2d3-a6ec-4918-b774-070575d0539e hc2-pr-pi true worker Done nykpsr000012653.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012653.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory 9fc26681-f7a5-9fab-637b-455a46c79e76 hc3-pr-pi true worker Joined nykpsr000012665.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012665.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory bab987d2-51be-69d4-25f7-50baac0eb90a hc1-pr-pi true worker Done nykpsr000012659.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012659.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory c35d4988-10b8-d02c-d4b8-c5d955c1694b hc2-pr-pi true worker Done nykpsr000012651.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012651.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory cb380a62-865e-6896-530e-17bcc5779652 hc1-pr-pi true worker Done nykpsr000012650.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012650.mgt1-pr-pi.bcp.barclays.intranet
baremetal-inventory cd1a5621-fc16-a4ba-d4a5-5c9278bffbe5 hc2-pr-pi true worker Done nykpsr000012666.mgt1-pr-pi.bcp.barclays.intranet nykpsr000012666.mgt1-pr-pi.bcp.barclays.intranet

The error in the agent is:

status:
conditions:

• lastTransitionTime: "2025-12-05T12:27:10Z"
  message: The Spec has been successfully applied
  reason: SyncOK
  status: "True"
  type: SpecSynced
• lastTransitionTime: "2025-12-05T12:27:10Z"
  message: The agent's connection to the installation service is unimpaired
  reason: AgentIsConnected
  status: "True"
  type: Connected
• lastTransitionTime: "2025-12-05T12:29:17Z"
  message: The agent installation stopped
  reason: AgentInstallationStopped
  status: "True"
  type: RequirementsMet
• lastTransitionTime: "2025-12-05T12:29:17Z"
  message: The agent's validations are passing
  reason: ValidationsPassing
  status: "True"
  type: Validated
• lastTransitionTime: "2025-12-05T12:27:10Z"
  message: 'The installation has failed: Host failed to install because its installation
  stage Joined took longer than expected 1h0m0s'
  reason: InstallationFailed
  status: "False"
  type: Installed
• lastTransitionTime: "2025-12-05T12:28:10Z"
  message: The agent is bound to a cluster deployment
  reason: Bound
  status: "True"
  type: Bound

Must-gather will be uploaded shortly.