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Bug
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Resolution: Unresolved
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Normal
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None
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4.20
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Quality / Stability / Reliability
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False
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3
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Critical
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None
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None
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None
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Rejected
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Metal Platform 276, Metal Platform 277, Metal Platform 278, Metal Platform 279
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4
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Proposed
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Known Issue
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None
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None
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None
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None
Description of problem:
Running a day2 update on my Dell xr8620t failed with the following error:
errorMessage: 'Firmware update failed for node fd8e8d2c-8042-475e-b276-c19ff7453013,
firmware http://hv14.telco5gran.eng.rdu2.redhat.com:8888/firmware/xr8620t/iDRAC-with-Lifecycle-Controller_Firmware_WN31M_WN64_7.20.30.50_A00.EXE.
Error: Unable to complete the job because of an error with iDRAC reboot during
iDRAC firmware update.'
errorType: servicing error
The idrac shows the following lifecycle logs:
2025-08-26 07:14:26 JCP042 Job JID_562100372172 failed because Unable to complete the job because of an error with iDRAC reboot during iDRAC firmware update.
Log Sequence Number:1319704
Detailed Description:The (installation or configuration) job identified in the message cannot be run. For more information, see the Job Queue.
Recommended Action:Review the LC Log for related update, configuration, or collection job errors. Retry the operation. If the problem persists, contact your service provider.
2025-08-26 07:14:26 RED108 Unable to complete the job because of an error with iDRAC reboot during iDRAC firmware update.
Log Sequence Number:1319703
Detailed Description:The operation cannot be completed because of an error with iDRAC reboot during iDRAC firmware update.
Recommended Action:Retry the operation. If the issue persists, contact your service provider.
Starting point:
$ oc get hostfirmwarecomponents.metal3.io -n xr8620t-pool xr8620txdg22 -o json | jq '.status.components'
[
{
"component": "bios",
"currentVersion": "2.4.4",
"initialVersion": "2.6.3",
"lastVersionFlashed": "2.4.4",
"updatedAt": "2025-08-23T00:13:51Z"
},
{
"component": "bmc",
"currentVersion": "7.10.90.00",
"initialVersion": "7.20.30.50",
"lastVersionFlashed": "7.10.90.00",
"updatedAt": "2025-08-23T00:13:51Z"
},
{
"component": "nic:NIC.Slot.2",
"currentVersion": "23.0.8",
"initialVersion": "23.0.8"
},
{
"component": "nic:NIC.Slot.3",
"currentVersion": "23.0.8",
"initialVersion": "23.0.8"
}
]
$ oc get hostfirmwaresettings.metal3.io -n xr8620t-pool xr8620txdg22 -o json | jq '.status.settings
| {
("SriovGlobalEnable"):(.SriovGlobalEnable),
("AcPwrRcvryUserDelay"):(.AcPwrRcvryUserDelay)
}'
{
"SriovGlobalEnable": "Enabled",
"AcPwrRcvryUserDelay": "150"
}
Update was to set the following:
bios:
attributes:
AcPwrRcvryUserDelay: 180
biosFirmware:
url: http://hv14.telco5gran.eng.rdu2.redhat.com:8888/firmware/xr8620t/BIOS_XK9CT_WN64_2.6.3_05.EXE
version: 2.6.3
bmcFirmware:
url: http://hv14.telco5gran.eng.rdu2.redhat.com:8888/firmware/xr8620t/iDRAC-with-Lifecycle-Controller_Firmware_WN31M_WN64_7.20.30.50_A00.EXE
version: 7.20.30.50
The BIOS setting was updated, and the BIOS firmware was successfully upgraded.
Version-Release number of selected component (if applicable):
OCP: 4.20.0-0.nightly-2025-08-12-153542
How reproducible:
Intermittent. I was able to successfully update another xr8620t at the same time, with similar change set.
Steps to Reproduce:
1.
2.
3.
Actual results:
Expected results:
Additional info:
- is depended on by
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OCPBUGS-60708 Day2 firmware update on HPE failed with NetworkAdapters error
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- POST
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- links to
(1 links to)