The symptoms described in the following KCS article https://access.redhat.com/solutions/7077825 align approximately 90% with the customer's reported issue. However, it's important to note that the customer's cluster is running on version 4.16.37.

The only error not observed is the telemetry configuration error:

HTTP request failed with status '429 Too Many Requests'.

Based on the logs, this error appears to be absent due to the TELEMETER_CLIENT_DISABLED and I am not entirely sure about this.

~~~
2025-06-09T22:23:29.660858381-03:00 I0610 01:23:29.660787 1 core.go:341] ConfigMap "openshift-console/console-config" changes: {"apiVersion":"v1","data":{"console-config.yaml":"apiVersion: console.openshift.io/v1\nauth:\n authType: openshift\n clientID: console\n clientSecretFile: /var/oauth-config/clientSecret\n oauthEndpointCAFile: /var/oauth-serving-cert/ca-bundle.crt\nclusterInfo:\n consoleBaseAddress: https://console-openshift-console.apps.az1.ocp5.dev.aws.cloud.ihf\n controlPlaneTopology: HighlyAvailable\n masterPublicURL: https://api.az1.ocp5.dev.aws.cloud.ihf:6443\n nodeArchitectures:\n - amd64\n - arm64\n nodeOperatingSystems:\n - linux\n releaseVersion: 4.16.37\ncustomization:\n branding: ocp\n documentationBaseURL: https://access.redhat.com/documentation/en-us/openshift_container_platform/4.16/\nkind: ConsoleConfig\nmonitoringInfo:\n alertmanagerTenancyHost: alertmanager-main.openshift-monitoring.svc:9092\n alertmanagerUserWorkloadHost: alertmanager-main.openshift-monitoring.svc:9094\nplugins:\n monitoring-plugin: https://monitoring-plugin.openshift-monitoring.svc.cluster.local:9443/\nproviders: {}\nservingInfo:\n bindAddress: https://[::]:8443\n certFile: /var/serving-cert/tls.crt\n keyFile: /var/serving-cert/tls.key\nsession: {}\ntelemetry:\n CLUSTER_ID: 907f05d4-71f6-46c6-b75e-9e9f22aa7287\n SEGMENT_API_HOST: console.redhat.com/connections/api/v1\n SEGMENT_JS_HOST: console.redhat.com/connections/cdn\n SEGMENT_PUBLIC_API_KEY: BnuS1RP39EmLQjP21ko67oDjhbl9zpNU\n TELEMETER_CLIENT_DISABLED: \"true\"\n"},"kind":"ConfigMap","metadata":{"creationTimestamp":null,"managedFields":null,"resourceVersion":null,"uid":null}}
~~~