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Type: Bug
Resolution: Unresolved
Priority: Critical
Fix Version/s: None
Affects Version/s: 4.18.z
Component/s: HyperShift / Agent
Labels:
None

Activity Type:
Quality / Stability / Reliability
Blocked:
False
Blocked Reason:

Hide

None

Show
None
Story Points:
None
Severity:
Critical
Regression:
None

Target Backport Versions:
None
Target Version:
None
Release Blocker:
None
Sprint:
None

Customer Impact:

Customer Escalated, Customer Facing

SFDC Cases Counter:
SFDC Cases Open:
SFDC Cases Links:

PX Impact Score:

Release Note Status:
None
Release Note Type:
None
Release Note Text:
None

Escape Reason:
None
Escape Impact:
None
Corrective Measures:
None
SDLC stage when should've been found:
None

Description of problem:


HCP was upgrade to 4.18 without incedent

HCP has managed worker cluster. Everything was working until the managed clusters were upgraded from 4.16 to 4.17

Managed cluster is stuck and it has lost connection with the HCP api

Steps to Reproduce:


upgrade haws been stuck for several weeks

    1.
    2.
    3.

Actual results:

Expected results:


hosted workers should complete the upgrade

Additional info:

https://redhat.enterprise.slack.com/admin/user_groups

Assignee:: Crystal Chun

Reporter:: Brian Stone

Need Info From:: None

Contributors:: None

QA Contact:: Elsa Passaro

Doc Contact:: None

Votes:: 1 Vote for this issue

Watchers:: 4 Start watching this issue

Created:: 2025/04/22 12:48 AM

Updated:: 2025/07/14 1:15 PM