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  1. OpenShift Bugs
  2. OCPBUGS-54646

Agent service fails and the hosted cluster computes do not join the cluster

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    • Icon: Bug Bug
    • Resolution: Done
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    • 4.19.z, 4.19
    • HyperShift / Agent
    • Quality / Stability / Reliability
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      Description of problem:

          HCP agent service fails to come up
      
      agent service logs
      -------------------
      Apr 03 16:11:33 localhost.localdomain systemd[1]: Starting agent.service...
      Apr 03 16:11:33 localhost.localdomain podman[1526]: 2025-04-03 16:11:33.8938477 +0000 UTC m=+0.122158171 system refresh
      Apr 03 16:11:34 localhost.localdomain podman[1547]: Trying to pull registry.redhat.io/multicluster-engine/assisted-installer-agent-rhel9@sha256:2c5027ba299cf349cad00c063576b64a317c929a5e80b28e7c3bae3f7ce>
      Apr 03 16:11:35 localhost.localdomain podman[1547]: Error: copying system image from manifest list: Source image rejected: A signature was required, but no signature exists
      Apr 03 16:11:35 localhost.localdomain podman[1547]: 2025-04-03 16:11:35.612382196 +0000 UTC m=+1.638548734 image pull-error  registry.redhat.io/multicluster-engine/assisted-installer-agent-rhel9@sha256:2>
      Apr 03 16:11:35 localhost.localdomain systemd[1]: agent.service: Control process exited, code=exited, status=125/n/a
      Apr 03 16:11:35 localhost.localdomain systemd[1]: agent.service: Failed with result 'exit-code'.
      Apr 03 16:11:35 localhost.localdomain systemd[1]: Failed to start agent.service.
      Apr 03 16:11:38 localhost.localdomain systemd[1]: agent.service: Scheduled restart job, restart counter is at 1.
      Apr 03 16:11:38 localhost.localdomain systemd[1]: Stopped agent.service.
      Apr 03 16:11:38 localhost.localdomain systemd[1]: Starting agent.service...
      Apr 03 16:11:38 localhost.localdomain podman[1595]: Trying to pull registry.redhat.io/multicluster-engine/assisted-installer-agent-rhel9@sha256:2c5027ba299cf349cad00c063576b64a317c929a5e80b28e7c3bae3f7ce>
      Apr 03 16:11:41 localhost.localdomain podman[1595]: Error: copying system image from manifest list: Source image rejected: A signature was required, but no signature exists
      

      Version-Release number of selected component (if applicable):

          MCE 2.8.0
          HCP version 4.18.0-multi
          Management cluster OCP 4.19.0-ec.4

      How reproducible:

      Always

      Steps to Reproduce:

      1. Create x86 OCP cluster 
      2. Install MCE operator on it
      3. Create a hosted cluster and boot the agents     

      Actual results:

          HCP agents are not joining the hosted cluster

      Expected results:

          HCP agent service should start and nodes should join the cluster 

      Additional info:

          

              vijaynic2 Vikas Singh
              vgodihal Vasant Godihalkar
              None
              Damisetti Veerabhadra
              None
              None
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                Created:
                Updated:
                Resolved: