Uploaded image for project: 'OpenShift Bugs'
  1. OpenShift Bugs
  2. OCPBUGS-42995

Console "usage" metrics classify too many users as "unknown"

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Critical Critical
    • None
    • 4.17
    • Management Console
    • Quality / Stability / Reliability
    • False
    • Hide

      None

      Show
      None
    • None
    • None
    • None
    • None
    • None
    • None
    • Done
    • None
    • Hide
      Before this update, user login metrics were inflated due to scripted health checks and SAR requests failing, causing "unknown" user role category. As a consequence, this led to misrepresentation of non-admin users. With this release, SAR requests for user role classification have been retried to reduce errors. As a result, user role classification errors have been reduced, improving accurate metrics.
      Show
      Before this update, user login metrics were inflated due to scripted health checks and SAR requests failing, causing "unknown" user role category. As a consequence, this led to misrepresentation of non-admin users. With this release, SAR requests for user role classification have been retried to reduce errors. As a result, user role classification errors have been reduced, improving accurate metrics.
    • None
    • None
    • None
    • None

      Description of problem:

      Based on the conversation in slack here: 
      https://redhat-internal.slack.com/archives/C04N7E52QES/p1728412601656309
      validate that our telemetry data is correct with what we are seeing in tableau:
      https://10ay.online.tableau.com/#/site/redhatanalytics/views/ProductSense/ConsoleUsage?:iid=1
      
      Part of it is also to confirm that CSP violation data are being correctly reported to amplitute.
      
      

      Version-Release number of selected component (if applicable):

          

      How reproducible:

          

      Steps to Reproduce:

          1.
          2.
          3.
          

      Actual results:

          

      Expected results:

          

      Additional info:

          

              rh-ee-jonjacks Jon Jackson
              jcaiani@redhat.com Joseph Caiani
              None
              None
              YaDan Pei YaDan Pei
              None
              Votes:
              0 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: