Uploaded image for project: 'OpenShift Bugs'
  1. OpenShift Bugs
  2. OCPBUGS-30157

did not find "(?) Help → Open Support Case" on the console page

XMLWordPrintable

    • No
    • OSDOCS Sprint 250
    • 1
    • False
    • Hide

      None

      Show
      None

      Description of problem:

      https://docs.openshift.com/container-platform/4.14/support/gathering-cluster-data.html#support-get-cluster-id_gathering-cluster-data

      To open a support case and have your cluster ID autofilled using the web console:
      a. From the toolbar, navigate to (?) Help → Open Support Case.
      b. The Cluster ID value is autofilled.

      checked with 4.14.15, since 4.14, for the released version,"Open support case with Red Hat" is replaced with "Share Feedback", click it and select "Open a support case" will add the clusterID to URL automatically. see picture:

      https://drive.google.com/file/d/1ilX-6jvRDnbaYs4G_7ClwaIMcLqNt9Ec/view?usp=drive_link

      https://drive.google.com/file/d/1CLRSMhvKTOFbaq1t0IWrfaczfGQA5SYR/view?usp=drive_link

      Version-Release number of selected component (if applicable):

      4.14+

      How reproducible:

      always

      Steps to Reproduce:

      1. see the description

      Actual results:

      did not find "(?) Help → Open Support Case" on the console page

              rhn-support-opayne Olivia Payne
              juzhao@redhat.com Junqi Zhao
              Yanping Zhang Yanping Zhang
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: