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  1. OpenShift Bugs
  2. OCPBUGS-25366

Need link to must-gather in the Support guide from 'Troubleshooting OVN-Kubernetes' section in the Networking guide

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    • Resolution: Done
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    • 4.14.z
    • 4.14.z
    • Documentation / SDN
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    • OSDOCS Sprint 246, OSDOCS Sprint 250
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      Description of problem:

      We need to inform customers how to collect data for a support case in the troubleshooting OVN-K section of the Networking guide. We give really nice examples of what to look at, but readers should not be forced to figure out for themselves how to run a must-gather for network issues if they end up needing a support case, we should link it. What I suggest: In section '26.3 Troubleshooting OVN-Kubernetes' where it says:
      "OVN-Kubernetes has many sources of built-in health checks and logs"
      Make it say:
      "OVN-Kubernetes has many sources of built-in health checks and logs. Follow the instructions in these sections to examine your cluster. If a support case is necessary, follow the [Support guide] to collect additional information through a must-gather." Only use the '-- gather_network_logs' when instructed by support.
      
      Link to '26.3 Troubleshooting OVN-Kubernetes': https://access.redhat.com/documentation/en-us/openshift_container_platform/4.14/html/networking/ovn-kubernetes-network-plugin#ovn-kubernetes-troubleshooting-sources
      
      Link to [Support Guide]: https://docs.openshift.com/container-platform/4.14/support/gathering-cluster-data.html#support_gathering_data_gathering-cluster-data
      
      Additionally, in '26.3.7 Additional Resources' put an additional link: 'Gathering data about your cluster for Red Hat Support' to the [Support Guide] above - this way customers see it at the beginning and the end of this section.
      
      

      Version-Release number of selected component (if applicable):

       4.14

      How reproducible:

          

      Steps to Reproduce:

        

      Actual results:

          

      Expected results:

          

      Additional info:

          

            jboxman@redhat.com Jason Boxman
            rhn-support-cfields Chris Fields
            Jason Boxman
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