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Bug
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Resolution: Done
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Undefined
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None
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4.10
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1
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OCP VE Sprint 224
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1
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False
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+++ This bug was initially created as a clone of Bug #2117223 +++
+++ This bug was initially created as a clone of Bug #2106935 +++
Description of problem:
The nmstate operator fails to install with error
"message": "no channel heads (entries not replaced by another entry) found in channel \"stable\" of package \"kubernetes-nmstate-operator\"",
Version-Release number of selected component (if applicable):
On a newly installed OCP 4.10.15 bare metal cluster
How reproducible:
Always. Deleting and reinstalling the operator does not correct the issue.
Steps to Reproduce:
1.Create the subscription and wait
Here is the customer's subscription
apiVersion: operators.coreos.com/v1alpha1
kind: Subscription
metadata:
annotations:
kubectl.kubernetes.io/last-applied-configuration: |
{"apiVersion":"operators.coreos.com/v1alpha1","kind":"Subscription","metadata":{"annotations":{},"labels":
,"name":"kubernetes-nmstate-operator"
,"namespace":"openshift-nmstate"},"spec":{"channel":"stable","installPlanApproval":"Automatic","name":"kubernetes-nmstat
e-operator","source":"redhat-operators","sourceNamespace":"openshift-marketplace"}}
creationTimestamp: "2022-06-27T23:02:49Z"
generation: 3
labels:
app.kubernetes.io/instance: nerc-ocp-infra-cluster-scope
nerc.mghpcc.org/kustomized: "true"
operators.coreos.com/kubernetes-nmstate-operator.openshift-nmstate: ""
name: kubernetes-nmstate-operator
namespace: openshift-nmstate
resourceVersion: "61147251"
uid: f6920e77-4a12-40dd-8410-e7a9914aa4e1
spec:
channel: stable
installPlanApproval: Automatic
name: kubernetes-nmstate-operator
source: redhat-operators
sourceNamespace: openshift-marketplace
startingCSV: kubernetes-nmstate-operator.4.10.0-202205311508
status:
catalogHealth:
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: certified-operators
namespace: openshift-marketplace
resourceVersion: "48033282"
uid: f619ca87-386c-4d16-a667-bb81c48d1801
healthy: true
lastUpdated: "2022-06-27T23:02:51Z"
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: community-operators
namespace: openshift-marketplace
resourceVersion: "48034491"
uid: d681196c-a6da-436a-a277-6d145b40672c
healthy: true
lastUpdated: "2022-06-27T23:02:51Z"
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: redhat-marketplace
namespace: openshift-marketplace
resourceVersion: "48024056"
uid: 8f344b25-8b5a-4e04-8f9a-20a16a91021a
healthy: true
lastUpdated: "2022-06-27T23:02:51Z"
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: redhat-operators
namespace: openshift-marketplace
resourceVersion: "48034492"
uid: eaba30bc-7e51-49c2-b084-4122e9c717be
healthy: true
lastUpdated: "2022-06-27T23:02:51Z"
conditions:
lastTransitionTime: "2022-06-27T23:02:51Z"
message: all available catalogsources are healthy
reason: AllCatalogSourcesHealthy
status: "False"
type: CatalogSourcesUnhealthy
message: no channel heads (entries not replaced by another entry) found in channel
"stable" of package "kubernetes-nmstate-operator"
reason: ErrorPreventedResolution
status: "True"
type: ResolutionFailed
currentCSV: kubernetes-nmstate-operator.4.10.0-202205311508
installPlanGeneration: 1
installPlanRef:
apiVersion: operators.coreos.com/v1alpha1
kind: InstallPlan
name: install-h4dbm
namespace: openshift-nmstate
resourceVersion: "48044077"
uid: 77dee7cc-5629-43a3-a0cb-99324ab8b70d
installedCSV: kubernetes-nmstate-operator.4.10.0-202205311508
installplan:
apiVersion: operators.coreos.com/v1alpha1
kind: InstallPlan
name: install-h4dbm
uuid: 77dee7cc-5629-43a3-a0cb-99324ab8b70d
lastUpdated: "2022-07-01T18:10:24Z"
state: AtLatestKnown
Actual results:
type: CatalogSourcesUnhealthy
message: no channel heads (entries not replaced by another entry) found in channel
"stable" of package "kubernetes-nmstate-operator"
reason: ErrorPreventedResolution
status: "True"
type: ResolutionFailed
Expected results:
The operator installs correctly
Additional info:
— Additional comment from dguthrie@redhat.com on 2022-07-13 22:07:31 UTC —
Description of problem:
The nmstate operator fails to install with error
"message": "no channel heads (entries not replaced by another entry) found in channel \"stable\" of package \"kubernetes-nmstate-operator\"",
Version-Release number of selected component (if applicable):
On a newly installed OCP 4.10.15 bare metal cluster
How reproducible:
Always. Deleting and reinstalling the operator does not correct the issue.
Steps to Reproduce:
1.Create the subscription and wait
apiVersion: operators.coreos.com/v1alpha1
kind: Subscription
metadata:
annotations:
name: kubernetes-nmstate-operator
namespace: openshift-nmstate
spec:
channel: stable
installPlanApproval: Automatic
name: kubernetes-nmstate-operator
source: redhat-operators
sourceNamespace: openshift-marketplace
startingCSV: kubernetes-nmstate-operator.4.10.0-202205311508
Actual results:
type: CatalogSourcesUnhealthy
message: no channel heads (entries not replaced by another entry) found in channel
"stable" of package "kubernetes-nmstate-operator"
reason: ErrorPreventedResolution
status: "True"
type: ResolutionFailed
Expected results:
The operator installs correctly
Additional info:
— Additional comment from dguthrie@redhat.com on 2022-07-20 22:38:21 UTC —
Confusingly, the only issue the appears to happening in the operation of the cluster is that argocd shows degraded resource. It's possible this is masking more operationally significant problems, but we haven't found any other networking issues on the cluster since some version of the nmstate operator did install. We are hoping to get a response before any other problems appear.
— Additional comment from cstabler@redhat.com on 2022-07-25 08:05:49 UTC —
Hello dguthrie@redhat.com,
could you provide the must-gathers so we can have to the other resources?
— Additional comment from dguthrie@redhat.com on 2022-07-25 17:49:33 UTC —
Hello @cstabler@redhat.com
Here is a link to the must-gather in support hub. It's much too large to upload here.
https://access.redhat.com/support/cases/#/case/03257697/discussion?attachmentId=a096R00002orxBhQAI
— Additional comment from roarora@redhat.com on 2022-08-01 09:23:29 UTC —
Another affected customer case.
Subscription :
-----------
spec:
channel: stable
installPlanApproval: Automatic
name: kubernetes-nmstate-operator
source: redhat-operators
sourceNamespace: openshift-marketplace
startingCSV: kubernetes-nmstate-operator.4.10.0-202207140916
status:
catalogHealth:
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: certified-operators
namespace: openshift-marketplace
resourceVersion: "114039328"
uid: 8fd4aa80-1fce-4cf9-b19a-18c5be55c8d4
healthy: true
lastUpdated: "2022-07-29T07:01:48Z"
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: community-operators
namespace: openshift-marketplace
resourceVersion: "114046184"
uid: 90ef809d-ee18-498b-b95f-3d5633b535ea
healthy: true
lastUpdated: "2022-07-29T07:01:48Z"
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: redhat-marketplace
namespace: openshift-marketplace
resourceVersion: "114034591"
uid: 9380b26a-bf1c-4ea1-9c97-4d152a75d287
healthy: true
lastUpdated: "2022-07-29T07:01:48Z"
catalogSourceRef:
apiVersion: operators.coreos.com/v1alpha1
kind: CatalogSource
name: redhat-operators
namespace: openshift-marketplace
resourceVersion: "114036727"
uid: 85323cff-29cc-4ca0-aed7-589ca240d433
healthy: true
lastUpdated: "2022-07-29T07:01:48Z"
conditions:
lastTransitionTime: "2022-07-29T07:01:48Z"
message: all available catalogsources are healthy
reason: AllCatalogSourcesHealthy
status: "False"
type: CatalogSourcesUnhealthy
message: no channel heads (entries not replaced by another entry) found in channel
"stable" of package "kubernetes-nmstate-operator"
reason: ErrorPreventedResolution
status: "True"
type: ResolutionFailedSubscriotion
currentCSV: kubernetes-nmstate-operator.4.10.0-202207140916
installPlanGeneration: 2
installPlanRef:
apiVersion: operators.coreos.com/v1alpha1
kind: InstallPlan
name: install-fvqgq
namespace: openshift-nmstate
resourceVersion: "114048697"
uid: 833567a8-1e36-48ac-8618-8eab1ea956d9
installedCSV: kubernetes-nmstate-operator.4.10.0-202207140916
installplan:
apiVersion: operators.coreos.com/v1alpha1
kind: InstallPlan
name: install-fvqgq
uuid: 833567a8-1e36-48ac-8618-8eab1ea956d9
lastUpdated: "2022-07-29T09:15:03Z"
state: AtLatestKnown
-----------
Must gather : https://attachments.access.redhat.com/hydra/rest/cases/03278246/attachments/d86b3d46-fa88-4c6a-908c-4b73ce9f23e2
— Additional comment from alosingh@redhat.com on 2022-08-03 16:38:22 UTC —
Hi Team,
Another customer is facing the same issue on 4.10.24.
— Additional comment from amalykhi@redhat.com on 2022-08-08 12:54:33 UTC —
Polarion TC https://polarion.engineering.redhat.com/polarion/#/project/OSE/workitem?id=OCP-47088
— Additional comment from aos-team-art-private@bot.bugzilla.redhat.com on 2022-08-10 08:05:10 UTC —
Elliott changed bug status from MODIFIED to ON_QA.
This bug is expected to ship in the next 4.12 release.
— Additional comment from amalykhi@redhat.com on 2022-08-10 10:56:43 UTC —
There are no knmstate builds. The fix will be verified on OCP 4.11
- depends on
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- Closed
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- links to