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Type: Bug
Resolution: Not a Bug
Priority: Minor
Fix Version/s: None
Affects Version/s: 4.12.z
Component/s: Insights Operator
Labels:

Activity Type:
Quality / Stability / Reliability
Blocked:
False
Blocked Reason:

Hide

None

Show
None
Story Points:
None
Severity:
Moderate
Regression:
No

Target Backport Versions:
None
Target Version:
None
Release Blocker:
None
Sprint:
None

SFDC Cases Counter:
SFDC Cases Open:
SFDC Cases Links:

Release Note Status:
None
Release Note Type:
None
Release Note Text:
None

Escape Reason:
None
Escape Impact:
None
Corrective Measures:
None
SDLC stage when should've been found:
None

Description of problem:

The insights operator was degraded with the following message:

Unable to report: unable to build request to connect to Insights server: Post "https://console.redhat.com/api/ingress/v1/upload": x509: certificate signed by unknown authority

Version-Release number of selected component (if applicable):

4.12.12

How reproducible:

Uncertain, but we have experienced this a handful of times in ROSA

Steps to Reproduce:

Uncertain

Actual results:

This degradation can be fixed by someone logging into the cluster and deleting/restarting the insights operator pod.

Expected results:

The insights operator can recover from this situation on its own.

Additional info:

Assignee:: Isaac Jimeno

Reporter:: Michael Shen (Inactive)

Need Info From:: None

Contributors:: None

QA Contact:: Joao Bastos Fula

Doc Contact:: None

Votes:: 1 Vote for this issue

Watchers:: 13 Start watching this issue

Created:: 2023/10/21 6:33 PM

Updated:: 2025/07/25 5:35 AM

Resolved:: 2025/03/05 9:51 AM