Description of problem:

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:

1.

2.

3.

Actual results:

Expected results:

Additional info:

Please fill in the following template while reporting a bug and provide as much relevant information as possible. Doing so will give us the best chance to find a prompt resolution.

Affected Platforms:

Is it an

1. internal CI failure 
2. customer issue / SD
3. internal RedHat testing failure

If it is an internal RedHat testing failure:

• Please share a kubeconfig or creds to a live cluster for the assignee to debug/troubleshoot along with reproducer steps (specially if it's a telco use case like ICNI, secondary bridges or BM+kubevirt).

If it is a CI failure:

• Did it happen in different CI lanes? If so please provide links to multiple failures with the same error instance
• Did it happen in both sdn and ovn jobs? If so please provide links to multiple failures with the same error instance
• Did it happen in other platforms (e.g. aws, azure, gcp, baremetal etc) ? If so please provide links to multiple failures with the same error instance
• When did the failure start happening? Please provide the UTC timestamp of the networking outage window from a sample failure run
• If it's a connectivity issue,
• What is the srcNode, srcIP and srcNamespace and srcPodName?
• What is the dstNode, dstIP and dstNamespace and dstPodName?
• What is the traffic path? (examples: pod2pod? pod2external?, pod2svc? pod2Node? etc)

If it is a customer / SD issue:

• Provide enough information in the bug description that Engineering doesn’t need to read the entire case history.
• Don’t presume that Engineering has access to Salesforce.
• Please provide must-gather and sos-report with an exact link to the comment in the support case with the attachment.  The format should be: https://access.redhat.com/support/cases/#/case/<case number>/discussion?attachmentId=<attachment id>
• Describe what each attachment is intended to demonstrate (failed pods, log errors, OVS issues, etc).  
• Referring to the attached must-gather, sosreport or other attachment, please provide the following details:
  • If the issue is in a customer namespace then provide a namespace inspect.
  • If it is a connectivity issue:
    • What is the srcNode, srcNamespace, srcPodName and srcPodIP?
    • What is the dstNode, dstNamespace, dstPodName and  dstPodIP?
    • What is the traffic path? (examples: pod2pod? pod2external?, pod2svc? pod2Node? etc)
    • Please provide the UTC timestamp networking outage window from must-gather
    • Please provide tcpdump pcaps taken during the outage filtered based on the above provided src/dst IPs
  • If it is not a connectivity issue:
    • Describe the steps taken so far to analyze the logs from networking components (cluster-network-operator, OVNK, SDN, openvswitch, ovs-configure etc) and the actual component where the issue was seen based on the attached must-gather. Please attach snippets of relevant logs around the window when problem has happened if any.

• For OCPBUGS in which the issue has been identified, label with “sbr-triaged”
• For OCPBUGS in which the issue has not been identified and needs Engineering help for root cause, labels with “sbr-untriaged”
• Note: bugs that do not meet these minimum standards will be closed with label “SDN-Jira-template”