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  1. OpenShift Bugs
  2. OCPBUGS-11529

[Azure] fail to collect the vm serial log with ‘gather bootstrap’

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      * Previously, when installing a {product-title} cluster on Azure using managed storage, the `openshift-install gather bootstrap` command could fail to retrieve the bootstrap serial log files. With this update, the installation program correctly identifies the location of log files in managed storage and gathers them. (link:https://issues.redhat.com/browse/OCPBUGS-11529[*OCPBUGS-11529*])
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      * Previously, when installing a {product-title} cluster on Azure using managed storage, the `openshift-install gather bootstrap` command could fail to retrieve the bootstrap serial log files. With this update, the installation program correctly identifies the location of log files in managed storage and gathers them. (link: https://issues.redhat.com/browse/OCPBUGS-11529 [* OCPBUGS-11529 *])

    Description

      This is a clone of issue OCPBUGS-10478. The following is the description of the original issue:
      —
      Description of problem:

      Fail to collect the vm serial log with ‘openshift-install gather bootstrap’

      Version-Release number of selected component (if applicable):

       4.13.0-0.nightly-2023-03-14-053612

      How reproducible:

      Always

      Steps to Reproduce:

      1.IPI install a private cluster, Once bootstrap node boot up, before it is terminated,
2. ssh to the bastion, then try to get bootstrap log 
$openshift-install gather bootstrap --key openshift-qe.pem --bootstrap 10.0.0.5 --master 10.0.0.7 –loglevel debug
3.

      Actual results:

      Fail to get the vm serial logs, in the output:
…
DEBUG Gather remote logs                           
DEBUG Collecting info from 10.0.0.6                
DEBUG scp: ./installer-masters-gather.sh: Permission denied 
 EBUG Warning: Permanently added '10.0.0.6' (ECDSA) to the list of known hosts.…DEBUG Waiting for logs ...                         
DEBUG Log bundle written to /var/home/core/log-bundle-20230317033401.tar.gz 
WARNING Unable to stat /var/home/core/serial-log-bundle-20230317033401.tar.gz, skipping 
INFO Bootstrap gather logs captured here "/var/home/core/log-bundle-20230317033401.tar.gz"

      Expected results:

      Get the vm serial log and in the log has not the above “WARNING  Unable to stat…”

      Additional info:

      IPI install on local install, has the same issue.
INFO Pulling VM console logs                     
DEBUG attemping to download                       
…                       
INFO Failed to gather VM console logs: unable to download file: /root/temp/4.13.0-0.nightly-2023-03-14-053612/ipi/serial-log-bundle-20230317042338

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          Bug - A problem that impairs or prevents the functions of the product. OCPBUGS-10478 [Azure] fail to collect the vm serial log with ‘gather bootstrap’

          • Normal - To be worked after urgent and high priorities are resolved. This term is chosen when the severity of an issue is relatively close to the level of effort to fix it. The existence of an easily implemented workaround can also lead to this priority level instead of a higher priority.
          • Closed
          is blocked by

          Bug - A problem that impairs or prevents the functions of the product. OCPBUGS-10478 [Azure] fail to collect the vm serial log with ‘gather bootstrap’

          • Normal - To be worked after urgent and high priorities are resolved. This term is chosen when the severity of an issue is relatively close to the level of effort to fix it. The existence of an easily implemented workaround can also lead to this priority level instead of a higher priority.
          • Closed
          links to

          GitHub openshift/installer#7077: OCPBUGS-11529: [release-4.13] gather: azure: fix collecting VM serial logs

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              Unassigned Unassigned
              openshift-crt-jira-prow OpenShift Prow Bot
              May Xu May Xu
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                Created:
                Updated:
                Resolved: