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  1. Network Hardware Enablement
  2. NHE-1525

Troubleshoot the BMO/iDrac issue that virtual media doesn't work

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    • rhel-net-hwe
    • NHE Sprint 273

      After OCP4.19 cluster is deployed by dev-script, scale up the cluster with one bare metal host that has sriov card on it. However, Bare Metal Operator (BMO) report error as below, and deploying new BMH fails. This issue blocks running sriov test operator scripts.

      InspectionError     28s    metal3-baremetal-controller  Failed to inspect hardware.
      HTTP POST lab server>/redfish/v1/Systems/System.Embedded.1/VirtualMedia/1/Actions/VirtualMedia.InsertMedia returned code 500. Base.1.12.GeneralError: A general error has occurred. See ExtendedInfo for more information Extended information: [{'Message': 'Virtual Media is detached or Virtual Media devices are already in use.', 'MessageArgs': [], 'MessageArgs@odata.count': 0, 'MessageId': 'IDRAC.2.9.VRM0021', 'RelatedProperties': [], 'RelatedProperties@odata.count': 0, 'Resolution': 'Change the Virtual Media Attach Mode to Attach or Auto-Attach.Stop existing Virtual Media sessions and retry the operation.', 'Severity': 'Informational'}]

       

      DoD:

      • Make sure that  (BMO) is up and running.
      • Make sure that connectivity is working by testing ping. The switch config should have vlan configured for control node host and the new BMH.
      • Upgraded the idrac firmware to the latest version
      • Tried different protocols, including ipmi, redfish, idrac-virtualmedia+https
      • opened a ticket with Dell, uploaded the error messages.
      • Tried to use curl command to simulate the communication between BMO and idrac, and it works.

       

       

       

              wizhao@redhat.com William Zhao
              zfang@redhat.com Zhiqiang Fang
              Zhiqiang Fang
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