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  1. Managed Service - Streams
  2. MGDSTRM-10658

Hybrid SRE Phase 3: Reliability Engineering Processes

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      Definition of Done for Phase 3: 

      1. Hybrid SRE “Complete”.
      2. Team is responding to PD incidents/managing toil as primary, and also working on service maturity as part of their day to day development practices.
      3. Team is capable of onboarding new team members to the PagerDuty rotation and self-managing their production access.

        1.
        		 Process design completed and implementation begins to improve tracked service metrics (4 DORA metrics & Signal to Noise Ratio). Sub-task New Undefined Unassigned
        2.
        		 Service Maturity: Disaster Planning Office Hours session (1 Day) Sub-task New Undefined Unassigned
        3.
        		 Train team on observability, and what to do with it (1 Day) Sub-task New Undefined Unassigned

            Unassigned Unassigned
            kat@redhat.com Kat Keane
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              Created:
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