Best Practices and Examples

The initial set of Managed Services metrics is WIP as of May 2022. The metrics will be:

• Number of users 
• Delivery lead time 
• Deployment frequency
• Mean time to recover (MTTR)
• Change failure rate

For details see:

https://docs.google.com/presentation/d/164qha3liIxSeAz6mSgHmWtxLu-_w8y6FzSlNcOy73qI/edit#slide=id.gac4b8b80bb_0_6979