Activity

Define and Test: How the Engineering team plans to provide technical assistance (about the service) to CEE and SRE (incl. HeatMaps and Escalation Paths). Define how Red Hat will support customer along each point of the customer journey, including: Onboarding, Adoption, and Renewal

Official Deliverable

Support Plan, Escalation Plan, and Engagement Plan

Primary Area: This is a collaborative effort - should be driven by Engineering and SRE, CEE/PxE and PM consulted