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  1. Managed Service - API
  2. MGDAPI-6648

RHOAMInstallationControllerReconcileDelayed SOP improvement

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    • Icon: Task Task
    • Resolution: Done
    • Icon: Blocker Blocker
    • 1.43.0
    • None
    • None
    • None
    • RHOAM Sprint 73, RHOAM Sprint 74, RHOAM Sprint 75, RHOAM Sprint 76

      WHY
      RHOAMInstallationControllerReconcileDelayed is now a critical alert, we need to ensure that the SOP is actionable

      WHAT
      RHOAMInstallationControllerReconcileDelayed is now a critical alert, we need to ensure that the SOP is actionable

      HOW

      • get a good understand of the query of this alert and how it relates to: RHOAMIsInReconcilingErrorState
      • identify cases on why the reconciliation can be delayed (ie large amount of user CRs to process etc)
      • Improve SOP by including investigation, possible root causes and add actionable items
      • Consider bumping the alert time it takes for alert to fire

      TESTS
      <List of related tests>

      DONE
      InstallationControllerReconcileDelayed has an improved and actionable SOP (ping Pat on the MR please)

              mstoklus_rhmi Michal Stokluska
              mstoklus_rhmi Michal Stokluska
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                Created:
                Updated:
                Resolved: