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Epic
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Resolution: Unresolved
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Medium
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None
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None
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Epic Goal
- Enhance error logging details in both the guest components and the cloud-api-adaptor so that developers, support teams, and customers can quickly diagnose and resolve issues.
Why is this important?
- Faster Troubleshooting: Clear, detailed logs speed up root-cause analysis, reducing downtime.
- User Satisfaction: Meaningful error messages help teams feel more in control, improving morale and reducing frustration.
- Support Efficiency: Well-documented errors reduce back-and-forth with customers, saving time and resources.
Scenarios
- Debugging Cloud-API-Adaptor Failures
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- Scenario: An operator sees an error event in Kubernetes but cannot determine if it’s a configuration or network issue because logs are too vague.
- Improvement: Enhanced debug-level logging clarifies root cause (e.g., invalid credentials vs. timeouts).
- Troubleshooting Guest Component Crashes
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- Scenario: Guest component crashes with a generic “Unexpected error” message. Developers waste time recreating the issue.
- Improvement: More specific context in the error log—e.g., referencing the function call and failing input parameter—accelerates triage.
- Identifying Common Errors
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- Scenario: Customer support repeatedly fields the same queries about ambiguous errors.
- Improvement: Comprehensive knowledge-base articles link each common error message to suggested fixes.
Acceptance Criteria
The Epic is complete when:
- Logging Refinements
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- Guest components and cloud-api-adaptor produce clearer, context-rich messages in both default and debug log levels.
- Errors appear in the Kubernetes event log with sufficient detail for quick identification.
- Debug logs can be enabled via documented configuration flags or environment variables, with steps to reproduce errors.
- Code Review & Coverage
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- All known error paths in the guest components and cloud-api-adaptor have been audited.
- Missing or incomplete contextual information is added (e.g., which function failed, what parameters were used).
- Documentation & Knowledge Base
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- A user-facing document or knowledge-base article describes the most common errors, their root causes, and recommended fixes.
- Team members confirm that these articles reduce support inquiries.
- Stories Per Component
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- Story A: Update Guest Components Logging
- Story B: Enhance Cloud-API-Adaptor Logging
- Story C: Create Documentation for Common Errors
- Verification & Testing
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- Automated tests confirm that critical error paths log additional detail.
- Manual tests verify that enabling debug logs is straightforward and instructions are accurate.
Additional context: