Codeready Studio on Mac does not work

From email:

I’m new to the RedHat tooling for Java.
I wanted to thank you for your article to install this, is saved me since the project, installed with the published installer does not work at all on MacOS.
The installer itself completes but when we try to run it, after seeing the Eclipse Workspace choice at startup, I get this error:

Installing the plugins from a working Eclipse installation works as stated in your article:

https://access.redhat.com/documentation/en-us/red_hat_codeready_studio/12.12/html-single/installation_guide/index

How can we relay that error to the CodeReady team? Will the plugins on the Marketplace be kept up-to-date? The version I tried to install (stand alone) and that failed were:
12.18.0.GA and 12.13.0.GA.
Plugins version are 12.12

I think that the distributed version with the installer is package with a pretty old version of Eclipse. I have the exact same error with older versions of Eclipse.