user-story: as a JBoss customer, I can create a case with support from JBDS so that I can easily get help solving the problem I'm working on in my editor

notes: I think something which allowed a user to create a problem description, as well as send any applicable files, would be a good value add to JBDS. We have a public, stable, API for this:

https://access.redhat.com/knowledge/docs/Red_Hat_Customer_Portal/

we may deprecate some schema items in the next month or two, but otherwise it's locked in place for the next 7+ years. This functionality presumably would only be in the productized version, unless it was replaced with JIRA integration (or comparable)