To be crafted based on requirements doc: https://docs.google.com/document/d/1rS7vB-W_y-Zh8OedSktSshTeFkdny_W5fcN2upf_GCc/edit

Notes about the investigation and implementation will be recorded in living doc: https://docs.google.com/document/d/1JuWJStwXzbZ3pF50IVAQ-O9MocI-F-tbibaf7tb30cQ/edit

Recording with Kelsea about Pendo (https://drive.google.com/file/d/1T4sRtSoe1L0cIu8xn5eVKDw9Q2lbg4BK/view)