If run AMQ as a windows service and when you update with new patch, you have to update ARTEMIS_HOME in BROKER_INSTANCE_DIR/bin/artemis-service.xml. This step is missing from the document.

For example, if your current version is 7.2.0 the xml will have this line defining ARTEMIS_HOME:

<env name="ARTEMIS_HOME" value="C:\Users\Howard\tests\amq-broker-7.2.0"/>

To patch it to 7.2.1 you need to change this line into:

<env name="ARTEMIS_HOME" value="C:\Users\Howard\tests\amq-broker-7.2.1"/>