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  1. OpenShift Virtualization
  2. CNV-20223

[2112677] Can't backup Windows VM

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    • Storage Core Sprint 226, Storage Core Sprint 227, Storage Core Sprint 228, Storage Core Sprint 230, Storage Core Sprint 232, Storage Core Sprint 233, Storage Core Sprint 234, Storage Core Sprint 235, Storage Core Sprint 236, Storage Core Sprint 237
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      Description of problem:
      Failed to backup windows vm

      Version-Release number of selected component (if applicable):
      4.11

      How reproducible:
      100%

      Steps to Reproduce:
      1. Create windows vm with guest agent
      2. Wait to guest agent to be active:
      status:
      conditions:
      status: "True"
      type: AgentConnected

      3. Create backup

      Actual results:
      backup partially failed

      Expected results:
      backup complete

      Additional info:
      oc logs -n openshift-adp velero...

      time="2022-07-31T14:54:17Z" level=info msg="stderr:

      {\"component\":\"freezer\",\"level\":\"info\",\"msg\":\"Starting...\",\"pos\":\"main.go:46\",\"timestamp\":\"2022-07-31T14:54:12.836933Z\"}

      \n

      {\"component\":\"freezer\",\"level\":\"error\",\"msg\":\"Freezeing VMI failed\",\"pos\":\"main.go:81\",\"reason\":\"server error. command Freeze failed: \\\"LibvirtError(Code=86, Domain=10, Message='Guest agent is not responding: Guest agent not available for now')\\\"\",\"timestamp\":\"2022-07-31T14:54:17.887495Z\"}

      \n" backup=openshift-adp/backup-ns hookCommand="[/usr/bin/virt-freezer --freeze --name vm-8696-1659275420-9791226 --namespace velero-test-ns]" hookContainer=compute hookName="<from-annotation>" hookOnError=Fail hookPhase=pre hookSource=annotation hookTimeout="

      {30s}

      " hookType=exec logSource="pkg/podexec/pod_command_executor.go:174" name=virt-launcher-vm-8696-1659275420-9791226-8hqqx namespace=velero-test-ns resource=pods
      time="2022-07-31T14:54:17Z" level=error msg="Error executing hook" backup=openshift-adp/backup-ns error="command terminated with exit code 1" hookPhase=pre hookSource=annotation hookType=exec logSource="internal/hook/item_hook_handler.go:214" name=virt-launcher-vm-8696-1659275420-9791226-8hqqx namespace=velero-test-ns resource=pods

              dafrank@redhat.com Dalia Frank
              dafrank@redhat.com Dalia Frank
              Dalia Frank Dalia Frank
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                Created:
                Updated:
                Resolved: