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Bug
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Resolution: Unresolved
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Undefined
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None
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ACM 2.16.0
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False
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False
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Important
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None
Description of problem:
in a disconnected environment, the ClusterImageSet (CIS) is correctly configured to point to the local mirrored registry by digest:
$ oc get clusterimageset 4.20 -o json | jq -r .spec.releaseImage quay.io/openshift-release-dev/ocp-release@sha256:efbea5c66fbec8713159d5e984756ab859c394fd1699438a903c342bbbe23ed2
Assisted service attempts to pull the previously cached image by tag, which bypasses the IDMS and tries to pull from upstream quay which fails in a disconnected environment
[core@helix95 ~]$ sudo journalctl TAG=agent|less |grep -v info Feb 10 23:26:14 helix95.telcoqe.eng.rdu2.dc.redhat.com next_step_runne[3751]: time="10-02-2026 23:26:14" level=error msg="Step execution failed (exit code 2): <container-image-availability-5a548239>, command: <container_image_availability>, args: <[{\"images\":[\"quay.io/openshift-release-dev/ocp-release:4.20.13-multi\",\"quay.io/openshift-release-dev/ocp-v4.0-art-dev@sha256:63e1b4c858f744c76eab4bfdfa99caa683ff289b686c09af07f5af5284ff18e7\",\"quay.io/openshift-release-dev/ocp-v4.0-art-dev@sha256:36753ddc7909580e81f394aa81b2fdca2eb68d8ec1070678aad8db35f791e3ea\",\"registry.redhat.io/multicluster-engine/assisted-installer-rhel9@sha256:85b6773e31d01fe9182248315aa17c5d5cacd03e3bd55b77592dba90b99d9b81\"],\"timeout\":960}]>. Output:\nstdout:\n{\"images\":[{\"name\":\"quay.io/openshift-release-dev/ocp-release:4.20.13-multi\",\"result\":\"failure\"},{\"name\":\"quay.io/openshift-release-dev/ocp-v4.0-art-dev@sha256:63e1b4c858f744c76eab4bfdfa99caa683ff289b686c09af07f5af5284ff18e7\",\"result\":\"success\"},{\"name\":\"quay.io/openshift-release-dev/ocp-v4.0-art-dev@sha256:36753ddc7909580e81f394aa81b2fdca2eb68d8ec1070678aad8db35f791e3ea\",\"result\":\"success\"},{\"name\":\"registry.redhat.io/multicluster-engine/assisted-installer-rhel9@sha256:85b6773e31d01fe9182248315aa17c5d5cacd03e3bd55b77592dba90b99d9b81\",\"result\":\"success\"}]}\n\nstderr:\n\n" file="step_processor.go:110" request_id=98f9f8b9-647c-4598-8802-ec924eabb00c Feb 10 23:26:14 helix95.telcoqe.eng.rdu2.dc.redhat.com next_step_runne[3751]: time="10-02-2026 23:26:14" level=warning msg="Sending step <container-image-availability-5a548239> reply output <{\"images\":[{\"name\":\"quay.io/openshift-release-dev/ocp-release:4.20.13-multi\",\"result\":\"failure\"},{\"name\":\"quay.io/openshift-release-dev/ocp-v4.0-art-dev@sha256:63e1b4c858f744c76eab4bfdfa99caa683ff289b686c09af07f5af5284ff18e7\",\"result\":\"success\"},{\"name\":\"quay.io/openshift-release-dev/ocp-v4.0-art-dev@sha256:36753ddc7909580e81f394aa81b2fdca2eb68d8ec1070678aad8db35f791e3ea\",\"result\":\"success\"},{\"name\":\"registry.redhat.io/multicluster-engine/assisted-installer-rhel9@sha256:85b6773e31d01fe9182248315aa17c5d5cacd03e3bd55b77592dba90b99d9b81\",\"result\":\"success\"}]}> error <> exit-code <2>" file="step_processor.go:76" request_id=98f9f8b9-647c-4598-8802-ec924eabb00c
Note that this is similar to [https://issues.redhat.com/browse/ACM-27906]
Version-Release number of selected component (if applicable):
ACM v2.16.0-220
MCE v2.11.0-254
How reproducible:
1/1 times when deploying OCP 4.20.13-multi to spoke cluster
Steps to Reproduce:
- install hub w/ OCP 4.21, ACM, MCE
- Begin disconnected install of spoke cluster via assisted workflow
Actual results:
Agent service fails with the error shown above.
Expected results:
Assisted install completes successfully