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  1. Red Hat Advanced Cluster Management
  2. ACM-26286

Managed Cluster provisioning is failing - ARM

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      Description of problem:

      Provisioning a Spoke via UI is failing, see the below error

       

      '/bin/openshift-install' -> '/output/openshift-install.tmp'
      time="2025-11-13T14:03:55Z" level=debug msg="Couldn't find install logs provider environment variable. Skipping."
      time="2025-11-13T14:03:55Z" level=debug msg="no additional log fields found"
      time="2025-11-13T14:03:55Z" level=debug msg="no additional log fields found" installID=5pphv9lc
      time="2025-11-13T14:03:55Z" level=info msg="Using loaded object" name=ci-vb-spoke-aws-creds namespace=ci-vb-spoke type="*v1.Secret"
      time="2025-11-13T14:03:55Z" level=info msg="copied certs" certsDir=/hive-trusted-cabundle output="'/hive-trusted-cabundle/.' -> '/output/hive-trusted-cabundle/'\n'/hive-trusted-cabundle/./..data' -> '/output/hive-trusted-cabundle/..data'\n'/hive-trusted-cabundle/./ca-bundle.crt' -> '/output/hive-trusted-cabundle/ca-bundle.crt'\n'/hive-trusted-cabundle/./..2025_11_13_14_03_28.1761180960' -> '/output/hive-trusted-cabundle/..2025_11_13_14_03_28.1761180960'\n'/hive-trusted-cabundle/./..2025_11_13_14_03_28.1761180960/ca-bundle.crt' -> '/output/hive-trusted-cabundle/..2025_11_13_14_03_28.1761180960/ca-bundle.crt'\n"
      time="2025-11-13T14:03:55Z" level=info msg="Using loaded object" name=ci-vb-spoke-install-config namespace=ci-vb-spoke type="*v1.Secret"
      time="2025-11-13T14:03:55Z" level=info msg="Using loaded object" name=ci-vb-spoke-merged-pull-secret namespace=ci-vb-spoke type="*v1.Secret"
      time="2025-11-13T14:03:55Z" level=info msg="Using loaded object" name=ci-vb-spoke-ssh-private-key namespace=ci-vb-spoke type="*v1.Secret"
      time="2025-11-13T14:03:55Z" level=debug msg="checking for SSH private key" installID=5pphv9lc
      time="2025-11-13T14:03:55Z" level=info msg="initializing ssh agent with 1 keys" installID=5pphv9lc
      time="2025-11-13T14:03:55Z" level=debug msg="no SSH_AUTH_SOCK defined. starting ssh-agent" installID=5pphv9lc
      Error loading key "/tmp/ssh-privatekey": error in libcrypto
      time="2025-11-13T14:03:55Z" level=error msg="failed to add private key: /tmp/ssh-privatekey" error="exit status 1" installID=5pphv9lc key=/tmp/ssh-privatekey
      time="2025-11-13T14:03:55Z" level=info msg="ssh agent is not initialized" error="exit status 1" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="copied /output/openshift-install to /home/hive/openshift-install" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="copied /output/oc to /home/hive/oc" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="copying install-config.yaml" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="waiting for files to be available: [/output/.openshift_install.log]" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="copied /installconfig/install-config.yaml to /output/install-config.yaml" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="generating assets" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="running openshift-install create manifests" installID=5pphv9lc
      time="2025-11-13T14:04:01Z" level=info msg="running openshift-install binary" args="[create manifests]" installID=5pphv9lc
      time="2025-11-13T14:04:04Z" level=info msg="found file" installID=5pphv9lc path=/output/.openshift_install.log
      time="2025-11-13T14:04:04Z" level=info msg="all files found, ready to proceed" installID=5pphv9lc
      time="2025-11-13T14:04:04Z" level=debug msg="no additional log fields found" installID=5pphv9lc
      time="2025-11-13T14:04:04Z" level=debug msg="OpenShift Installer v4.20.0"
      time="2025-11-13T14:04:04Z" level=debug msg="Built from commit 200070b922dcf6bfd4819d7063f13e14ea296241"
      time="2025-11-13T14:04:04Z" level=debug msg="Fetching Master Machines..."
      time="2025-11-13T14:04:04Z" level=debug msg="Loading Master Machines..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Cluster ID..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Install Config..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading SSH Key..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Base Domain..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Platform..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Cluster Name..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Base Domain..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Platform..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Pull Secret..."
      time="2025-11-13T14:04:04Z" level=debug msg=" Loading Platform..."
      time="2025-11-13T14:04:04Z" level=warning msg="Found override for release image (quay.io/openshift-release-dev/ocp-release:4.20.3-multi). Release Image Architecture is unknown"
      time="2025-11-13T14:04:04Z" level=info msg="Credentials loaded from default AWS environment variables"
      time="2025-11-13T14:04:05Z" level=error msg="failed to fetch Master Machines: failed to load asset \"Install Config\": failed to create install config: [controlPlane.platform.aws.type: Invalid value: \"m5.xlarge\": instance type supported architectures [amd64] do not match specified architecture arm64, compute[0].platform.aws.type: Invalid value: \"m5.xlarge\": instance type supported architectures [amd64] do not match specified architecture arm64]"
      time="2025-11-13T14:04:06Z" level=error msg="error after waiting for command completion" error="exit status 3" installID=5pphv9lc
      time="2025-11-13T14:04:06Z" level=error msg="error generating installer assets" error="exit status 3" installID=5pphv9lc
      time="2025-11-13T14:04:06Z" level=info msg="reading installer log" installID=5pphv9lc
      time="2025-11-13T14:04:06Z" level=info msg="saving installer output" installID=5pphv9lc
      time="2025-11-13T14:04:06Z" level=debug msg="installer console log: level=warning msg=Found override for release image (quay.io/openshift-release-dev/ocp-release:4.20.3-multi). Release Image Architecture is unknown\nlevel=info msg=Credentials loaded from default AWS environment variables\nlevel=error msg=failed to fetch Master Machines: failed to load asset \"Install Config\": failed to create install config: [controlPlane.platform.aws.type: Invalid value: \"m5.xlarge\": instance type supported architectures [amd64] do not match specified architecture arm64, compute[0].platform.aws.type: Invalid value: \"m5.xlarge\": instance type supported architectures [amd64] do not match specified architecture arm64]\n" installID=5pphv9lc
      time="2025-11-13T14:04:06Z" level=info msg="updating clusterprovision" installID=5pphv9lc
      time="2025-11-13T14:04:06Z" level=debug msg="no additional log fields found" installID=5pphv9lc
      time="2025-11-13T14:04:06Z" level=fatal msg="runtime error" error="exit status 3"
      

      ARM cluster access informaiton - https://docs.google.com/spreadsheets/d/1yg75xNpeO1i_K39D43FZmMauQe2d2OuJ1UjunX7jz3A/edit?pli=1&skip_itp2_check=true&gid=0#gid=0&range=B42

      Version-Release number of selected component (if applicable): 

      ACM: 2.15.0-DOWNSTREAM-2025-11-10-06-19-05

      MCE: 2.10.0-DOWNSTREAM-2025-11-10-00-21-50

      How reproducible:

      Steps to Reproduce:

      1. Provision a spoke via UI

      Actual results:

      Spoke is failing due to the above error

      Expected results:

      Spoke has to provision successfully

      Additional info:

              efried.openshift Eric Fried
              rhn-support-vboulos Vincent Boulos
              David Huynh David Huynh
              ACM QE Team
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                Created:
                Updated:
                Resolved: