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  1. Red Hat Advanced Cluster Management
  2. ACM-24883

Insights-client error; cluster recommendations are empty

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    • Search Sprint 2025-22
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      Description of problem:

      In the ACM Overview the Cluster Recommendations is showing 0, even though I have confirmed in the console.rh Insights advisor that this cluster (the hub) should have 4 items listed.

      Version-Release number of selected component (if applicable):

      2.15, 2.14 & 2.13

      How reproducible:

      All day

      Steps to Reproduce:

      1. open the ACM Overview and review the Cluster Recommendations 
      2. compare against what is listed/available in console/rh advisor recommendations (must be a cluster that is reporting issues)  
      3. compare against what is in the OpenShift console Overview as well

      Actual results:

      No recommendations

      Expected results:

      4 recommendations 

      Additional info:

      {{insights-client-6b4b777bbb-xwk72 pod log}}
      I0930 20:30:00.457172 1 reportretriever.go:110] Refreshing CRC credentials I0930 20:30:00.473570 1 contentretriever.go:191] Error while creating or updating ConfigMap: insight-content-data. Error: the server does not allow this method on the requested resource I0930 20:30:00.473580 1 reportretriever.go:363] Starting to get cluster report for {3cb2bdd7-0471-40cf-b54f-c9924a296150 local-cluster} I0930 20:30:00.473593 1 reportretriever.go:186] Retrieve CCX Report for cluster local-cluster I0930 20:30:00.473597 1 reportretriever.go:227] Creating Request for cluster local-cluster (3cb2bdd7-0471-40cf-b54f-c9924a296150) using Insights URL https://console.redhat.com/api/insights-results-aggregator/v2/clusters/reports W0930 20:30:00.529304 1 reportretriever.go:264] Response Code error for cluster local-cluster (3cb2bdd7-0471-40cf-b54f-c9924a296150), response code 404

      OCP Overview DOES show 4 issues:

       

      ACM Overview DOES NOT show any issues:

        1. image (12).png
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          Scott Berens
        2. image-2025-10-01-18-03-53-508.png
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          Scott Berens
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          Scott Berens
        4. image-2025-11-05-16-31-31-715.png
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          Scott Berens

              zlayne@redhat.com Zackery Layne
              sberens@redhat.com Scott Berens
              Xiang Yin Xiang Yin
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                Created:
                Updated:
                Resolved: