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  1. Red Hat Advanced Cluster Management
  2. ACM-15763

work-manager not being deployed to managed cluster during cluster creation

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Critical Critical
    • None
    • ACM 2.10.4
    • Server Foundation
    • False
    • None
    • False
    • SF Train-21
    • Customer Facing, Customer Reported
    • None

      Description of problem:

      Cluster is created using ZTP method using ACM. Operator policies which are controlled by ClusterGroupUpgrade isstuck in "Non compliant" state. The install plan is not getting approved by CGU. When we checked the state of policies in ACM console - Governance, the error message indicates to check if the work manager addon is healthy. While checking the pods in open-cluster-management-agent-addon namespace, work manager pod is not created. And the addon shows as unavailable in ACM console - Cluster details page.

      Version-Release number of selected component (if applicable):

      ACM 2.10.4
      MCE 2.5.5

      How reproducible:

      Customer has attempted deployment twice without success

      Steps to Reproduce:

      1. Deploy cluster using ZTP through MCE
      2.  
      3. ...

      Actual results:

      Addons are deployed except for the work manager

      Expected results:

      All addons deploy successfully

      Additional info:

              jiazhu@redhat.com Jian Zhu
              rhn-support-rspagnol Ryan Spagnola
              Hui Chen Hui Chen
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                Created:
                Updated: