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  1. Red Hat Advanced Cluster Management
  2. ACM-15103

multiclusterengine stuck in "Progressing" status

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    • Installer Sprint 2024-45
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      Description of problem:

      Using the latest tag in https://quay.io/repository/acm-d/mce-custom-registry?tab=tags&tag=latest for the installation of MCE on OCP4.14, (tags 2.4.6)
      Downstream Snapshot: 2.4.6-DOWNANDBACK-2024-10-18-19-40-18

      The installation is stuck at the verification of the status of the mce, with the following command prompting out "Progressing
      oc get mce multiclusterengine -n multicluster-engine -o json | jq -r '.status.phase'
      Expecting that it eventually changes to "Available"

      Version-Release number of selected component (if applicable):

      For OCP 4.14 : tag that is failing to install: 2.4.6-DOWNANDBACK-2024-10-18-19-40-18

      SHA256 e26c1c44c83d  

      For OCP 4.15: 2.5.8-DOWNANDBACK-2024-10-22-21-40-00 

      SHA256 4c8104a76f4d

      How reproducible:

      100%, reproduced in OCP 4.14 and OCP 4.15 hub cluster deployments

      Steps to Reproduce:

      1. Install a 4.14 BM hub cluster, connected
      2. Install MCE 2.4.6

      Or

      1. Install a 4.15 BM hub cluster, connected
      2. Install MCE 2.5.8

      Actual results:

      multiclusterengine mce stuck in "Progressing" status

      Expected results:
      It reaches "Available" status

      Additional info:

        1. acm-mce-install-post-mortem.tar.Z
          33 kB
          Francisco Javier Moreno Moreno
        2. mce_NOOK.yaml
          6 kB
          Francisco Javier Moreno Moreno
        3. must-gather.local.2961943195682974084.tar.Z
          44.60 MB
          Francisco Javier Moreno Moreno

              dbennett@redhat.com Disaiah Bennett
              frmoreno Francisco Javier Moreno Moreno
              Kurtis Wang Kurtis Wang
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                Created:
                Updated:
                Resolved: