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  1. Ansible Automation Platform RFEs
  2. AAPRFE-2158

[RFE] Further integration with ServiceNow

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    • Icon: Feature Request Feature Request
    • Resolution: Unresolved
    • Icon: Minor Minor
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    • 2.5
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      1. What is the nature and description of the request? 
        Currently, one of the ways to integrate ServiceNow with AAP is using  Ansible Spoke. However, this does not bring any of the surveys to be visible in ServiceNow.
      1. Why does the customer need this? (List the business requirements here) 
        If one were to create a template or a workflow template in AAP, there should be an easier way to import it along with surveys to ServiceNow by just selecting the workflow id on ServiceNow and AAP exposing the surveys to it, in this way the AAP administrator would be the one modifying the parameters without the current requirement of working with a servicenow admin.
      1. How would you like to achieve this? (List the functional requirements here) 
        It would be a similar concept to the current Ansible Automation Platform Self Service Tech Preview, but in this case you would select the template/workflow template and survey/authentication/roles/approvals from ServiceNow are leveraged.
      1. List any affected known dependencies: Doc, UI etc.. 
        UI

              Unassigned Unassigned
              rhn-support-mdinwood Matthew Dinwoodie
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                Created:
                Updated: